Senior Manager, Research & Customer Experience

The Senior Manager, Research & Customer Experience will be responsible for research, analysis, and data file management to support the CX & Insights function within NRG Consumer Energy. The role will work with a cross-section of the organization to understand consumer perception and deliver a customer-centric experience in alignment with business strategy.

Requirements

• Experience working with large research firms and Voice of the Customer platforms.
• Hands-on experience with BI tools like Power BI or equivalent (e.g., Tableau, Looker).
• Exposure to large-scale enterprise systems (Oracle, SAP, Salesforce, Snowflake, etc.).
• Solid understanding of data file formats (CSV, JSON), data validation, and normalization concepts.
• Comfort navigating cross-functional environments with a variety of technical and non-technical stakeholders.
• Bachelor’s degree in marketing, business, or equivalent discipline. Advanced degree a plus.
• 8+ years working experience with 4+ years of specific experience in research, survey management and insights analysis in a consumer-facing product or service company.

Benefits

• Dynamic work environment and a unified and inclusive culture.
• Strong sense of belonging that leads to better collaboration and business performance.
• Company programs designed to help employees develop the skills they need for success now and in the future.

Originally posted on Himalayas