Crew Accommodations Agent (Hotel and Travel Desk)

About the position Responsibilities • Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees. • Handling emergency relocations of crews that occur last minute with the Supervisor on shift. • Working closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect crew members. • Communicating with internal departments and management to resolve problems and expedite work. • Monitoring and confirming access to tools, systems, and defined resources needed to perform job duties as per Standard Operations Procedures, and reporting issues to shift supervisors. • Effectively utilizing all tools and technology to process, track, and report transactions. • Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting. • Sourcing for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are sold out. • Ensuring the process to obtain approvals is followed and recorded in the system as evidence when only non-compliant options are available. • Making payments to hotel and transportation vendors as per system settings. • Maintaining an environment of positive, open, and respectful communication, and professional behavior with a “CAN DO” attitude. • Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner. • Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook. • Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting. • Working on special projects and other duties as assigned. Requirements • High school diploma or GED Certificate is required. • Fluent in English is required; additional languages (Italian, German, French, Spanish, Portuguese) are a plus. • Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software. • Excellent interpersonal and client relationship skills. • Strong organizational and multi-tasking skills. • Strong writing, communication, and negotiation skills. • Ability to work independently and as a contributing team member. • Ability to interact with clients and business partners both electronically and via telephone. • Familiarity with hotel sourcing and rate negotiation, maintaining a thorough knowledge of market and contractual needs. • Excellent PC skills. • Available to work shift work and willingness to work long hours during irregular operations. • Flexibility to adjust working schedules and shifts as per client's requirements (notified in advance). • Reliable transportation to go to office. • Reliable internet connection to potentially work from home and a quiet home-work environment. Nice-to-haves • Some college education is preferred but not required. • Experience in the hotel/travel industry is highly preferred, but not required. • Customer service or call center experience is highly preferred, but not required. Benefits • Automatic enrollment into our 401k plan (subject to eligibility requirements). • Virtual fitness classes offered company-wide. • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time. • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.). • Philanthropic support with both local and national organizations. • Fun culture with company-wide contests and prizes. Apply tot his job Apply To this Job