Customer Care Representative

Salary Range: $17.00 - $20.00 per hour

• This is a 5-month temporary assignment with the possibility to convert to a full-time employee. 

Core Responsibilities

• Resolve customer issues and concerns via phone, web, or e-mail correspondence.
• Process applications, application audits, and other related work in a timely and accurately.
• Provide guidance regarding certification pathways and eligibility requirements.
• Maintain accurate customer database.
• Work with department(s) to develop and facilitate customer communications.
• Maintain knowledge on company policies and program updates.
• Enhance and document processes and procedures as required.
• Maintain high levels of professionalism and phone etiquette at all times.

Required Education/Experience

• High School Diploma or equivalent required. Some college, Associate Degree or equivalent preferred; and 
• Minimum of one year experience in an office environment or customer services

Required Qualifications/ Skills

• Good interpersonal skills with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization as well as external contacts
• Demonstrated skill in writing concise, logical and grammatically correct letters and reports
• Strong communication, organizational and collaborative skills
• Ability to apply attention to detail
• Strong customer service skills
• Consistent attention to detail.
• Ability to work in a team environment
• Ability to maintain positive attitude under stressful conditions
• Work independently and be able to solve basic problems
• Ability to operate standard office equipment, such as copier and fax machines
• Basic Knowledge of Microsoft Office Suite