Remote 3rd Shift Help Desk Specialist - Join a Global Law Firm

Job Overview: We are seeking a highly skilled and motivated 3rd Shift Help Desk Specialist to join our team at Jones Day, a global law firm with 40 offices in major centers of business and finance. As a Help Desk Specialist, you will provide exceptional technical support and problem resolution to our lawyers and staff, ensuring seamless operations and delivering superior client service. Key Responsibilities: • Provide timely, responsive, and accurate support and problem resolution to the Firm's lawyers and staff via phone, email, and voicemail • Troubleshoot end-user incidents, fulfill service requests, and provide proper escalation and follow-up on all issues • Document problem-solving measures on various applications and provide training to users as needed • Collaborate with internal teams to resolve technical issues and improve overall IT operations Requirements: • Bachelor's degree in Computer Science or related field preferred • Previous experience as a Help Desk Specialist or in an IT-related support role, preferably in a legal environment • Proficient in MS Office, Outlook, and Windows 7/10 • Excellent written and verbal communication, leadership, and organizational skills • Able to work with minimal supervision and as part of a team What We Offer: • Competitive salary and benefits package • Opportunity to work with a global leading law firm and build your knowledge and skills • Stimulating work environment and collaborative team • Remote work arrangement with flexible scheduling How to Apply: If you are a motivated and tech-savvy individual looking for a new challenge, please apply now to join our team. We are an Equal Opportunity Employer and welcome applications from qualified candidates. Apply To This Job Apply for this job Apply tot his job Apply To this Job