Front Desk Associate – Amazon Store

Job Description

Job Description

We are seeking a Front Desk Associate to become a part of our team! As a front desk associate you will serve as guests first point of contact upon arrival. If you have previous experience in customer service or you enjoy working with people we invite you to apply!

Responsibilities:

• Register and assign rooms to guests

• Confirm phone and online reservations

• Respond to guest needs, requests, and complaints

• Collect payment from departing guests

• Keep records of occupied rooms and guests

• Communicate pertinent guest information to designated departments

​Qualifications:

• Previous experience in customer service or front desk service is a plus but NOT required

• Ability to build rapport with guests

• Strong organizational skills

• Excellent verbal communication skills

Situated directly on the Connecticut River, Riverside is a boutique hotel, part of the Ascend Collection and a member of Choice Hotel Group.

Company Description

Situated directly on the Connecticut River, Riverside is a boutique hotel, part of the Ascend Collection and a member of Choice Hotel Group. We are conveniently located just one mile from Brattleboro, VT and 15 miles from Keene, NH.