Experienced Driver Helper and Customer Service Assistant for Airline Catering Operations - $18/hr

Introduction to Gate Gourmet and the Role

Gate Gourmet, a leading global provider of airline catering, retail-on-board, and hospitality products and services, is seeking motivated and engaged individuals to join our team as Driver Helpers and Customer Service Assistants. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to airlines and their passengers. If you are a team player with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.

Job Summary

As a Driver Helper and Customer Service Assistant, you will be responsible for loading equipment onto trucks, guiding the Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley. You will work closely with the CSR to ensure that all flights are catered to the highest standards, and that our customers receive an exceptional service. This is a fantastic opportunity to join a dynamic and fast-paced industry, where no two days are ever the same.

Main Duties and Responsibilities

• Assist the Customer Service Representative (CSR) in catering aircraft, ensuring that all equipment and supplies are loaded and delivered safely and efficiently
• Guide the CSR to aircraft, ensuring that all safety protocols are followed and that the aircraft is serviced in a timely manner
• Conduct quality checks on all assigned flights, ensuring that all meals and equipment are accurately loaded and delivered
• Add or subtract meals for assigned flights as required, ensuring that all changes are accurately recorded and communicated to the CSR and other team members
• Follow all customer guidelines and safety regulations, ensuring that the highest standards of service and safety are maintained at all times
• Work effectively as part of a team, communicating clearly and concisely with colleagues and management to ensure that all operations are carried out smoothly and efficiently
• Complete pre-trip truck inspections as directed, ensuring that all vehicles are safe and roadworthy
• Perform additional duties as required, including completing paperwork and administrative tasks, and participating in training and development programs

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or equivalent preferred
• Up to one year of experience in a similar role, preferably in the airline catering or hospitality industry
• Current U.S. driver's license
• Ability to read and write, and to complete required forms and documentation
• Effective communication and interpersonal skills, with the ability to work effectively as part of a team
• Ability to work in a fast-paced environment, with a focus on safety, quality, and customer service

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in the airline catering or hospitality industry
• Knowledge of safety protocols and regulations, including those related to food handling and transportation
• Ability to lift, push, pull, and move product, equipment, and supplies up to 50 pounds frequently during shift
• Ability to work at heights up to 25 feet or more, depending on aircraft type
• Ability to work in extreme temperature changes and noise, and to adapt to changing weather conditions

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: ability to communicate effectively with colleagues, management, and customers
• Teamwork skills: ability to work effectively as part of a team, with a focus on safety, quality, and customer service
• Problem-solving skills: ability to think critically and solve problems in a fast-paced environment
• Time management skills: ability to prioritize tasks and manage time effectively to ensure that all operations are carried out smoothly and efficiently
• Adaptability: ability to adapt to changing circumstances, including changes in weather, traffic, and customer requirements

Career Growth Opportunities and Learning Benefits

At Gate Gourmet, we are committed to the development and growth of our employees. As a Driver Helper and Customer Service Assistant, you will have access to a range of training and development programs, including:

• On-the-job training and mentorship
• Formal training programs, including safety protocols and customer service skills
• Opportunities for advancement and career progression
• Access to a range of benefits, including free on-site cafeteria, free uniforms, and employee referral bonuses

Work Environment and Company Culture

At Gate Gourmet, we pride ourselves on our positive and inclusive company culture. As a Driver Helper and Customer Service Assistant, you will be part of a dynamic and fast-paced team, with a focus on safety, quality, and customer service. You will work in a variety of environments, including airports, warehouses, and aircraft, and will be required to adapt to changing circumstances and priorities.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Starting rate: $18.00/hr
• Free on-site cafeteria with hot and healthy meals
• Free uniforms and uniform laundering
• Weekly pay
• Employee referral bonuses
• Company-sponsored $10k Life Insurance (basic and supplemental available as well)
• Vacation and sick benefits after 1 year
• Holiday pay after 1 year
• Recognition program, including company merchandise
• Optional employee-paid benefits, including medical coverage, dental, vision, flexible spending account, short and long-term disability, and 401k with up to 3% company match

Conclusion

If you are a motivated and engaged individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity. As a Driver Helper and Customer Service Assistant, you will be part of a dynamic and fast-paced team, with a focus on safety, quality, and customer service. You will have access to a range of training and development programs, and will be part of a positive and inclusive company culture. Apply now to join our team and start your career with Gate Gourmet!

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and take the first step towards an exciting and rewarding career with Gate Gourmet!