Customer Service Representative - Call Center

This job was posted by https://www.vermontjoblink.com : For more<br><br>information, please see: https://www.vermontjoblink.com/jobs/1295597<br><br>**101 Queen City Park<br><br>Rd**<br><br>**Burlington, VT 05401**<br><br>**802-540-2468 \| RideGMT.com**<br><br>**Job Title: Customer Service Representative Call Center**<br><br>Reports to: **Demand Response Program Manager**<br><br>Effective Date: January 2024<br><br>Direct Report: **None**<br><br>FLSA: **Non-Exempt**<br><br>**Description and Essential Functions**<br><br><strong>Responsible For Customer Service To Broker Services Clients<br><br></strong>Answers phone calls and books rides in accordance with demand response<br><br>programs, including Medicaid NEMT, 5310 Grant Program, and general<br><br>public demand response<br><br>Responds to inquiries from the general public<br><br>Supports and assists Broker Services department staff as required<br><br>Assists the Broker Services Manager with volunteer driver coordination<br><br>and scheduling as needed<br><br>Performs other duties as assigned<br><br><ul><li>Please note this job description is not designed to cover or contain<br><br></li></ul>a comprehensive listing of activities, duties, or responsibilities that<br><br>are required of the employee for this job. Duties, responsibilities, and<br><br>activities may change at any time with or without notice.***<br><br>**Qualifications**<br><br>[]{#_Hlk115848438}[]{#_Hlk110265263}*A combination of education and/or<br><br><strong>Experience That Provides The Required Knowledge, Skills, And Abilities<br><br></strong>to perform the essential functions of the position. Additional<br><br>experience, as outlined below, may be substituted for the required<br><br>education on a year-for-year basis.*<br><br><ul><li>Education and/or Experience:** High school diploma or equivalent, two</li><li> years of experience in customer service required.<br><br></li></ul>[]{#_Hlk115850143}**Essential Job Skills and Abilities:** *To perform<br><br>this job successfully, an individual must be able to perform each<br><br><strong>Essential Duty Satisfactorily. The Requirements Listed Are<br><br></strong>representative of the knowledge, skill, and/or ability required.<br><br>Essential duties are performed with or without reasonable<br><br>accommodations.*<br><br>Ability to work in a team and communicate effectively with a diverse<br><br>population; remain calm in stressful situations, work effectively in an<br><br>environment with multiple competing priorities. Proficiency in Microsoft<br><br>Office Suite, Google products, and RouteMatch software. Strong verbal<br><br>communication, ability to multi-task, attention to detail, flexibility,<br><br>and the ability to maintain confidentiality inclusive of HIPAA<br><br><strong>Requirements Are Required.<br><br></strong>**Work Conditions**<br><br>[]{#_Hlk118882292}[]{#_Hlk115848665}**Physical Requirements:** *The<br><br>physical demands described are representative of those that must be met<br><br>by the employee to successfully perform the essential functions of this<br><br>job. GMT provides reasonable accommodation to enable individuals with<br><br>disabilities to perform essential functions.*<br><br>Ability to sit for long periods of time, work at a computer, and answer<br><br>frequent phone calls is required. Occasional lifting of up to 15 lbs.,<br><br>climbing stairs, and standing. Operates in a professional office<br><br>environment; and routinely uses standard office equipment such as<br><br>computers, phones, photocopiers, filing cabinets, and fax machines.<br><br><ul><li>GMT is committed to providing a workplace that includes people of<br><br></li></ul>diverse backgrounds and fully utilizes their talents to achieve its<br><br>mission. GMT believes that an inclusive and diverse workplace culture<br><br>enhances the performance of our organization and our ability to fulfill<br><br>the agencys mission.*<br><br><ul><li>GMT is an equal employment opportunities (EEO) employer to all<br><br></li></ul>employees and applicants for employment without regard to political or<br><br>religious affiliation, race, color, national origin, place of birth,<br><br>ancestry, age, sex, sexual orientation, gender identity, marital status,<br><br>crime victim status, veteran status, disability, HIV positive status, or<br><br>genetic information in employment or the provision of services. In<br><br>addition o federal law requirements, GMT complies with applicable state<br><br>and local laws governing nondiscrimination in employment in every<br><br>location in which the company has facilities. This policy applies to all<br><br>terms and conditions of employment, including recruiting, hiring,<br><br>placement, promotion, termination, layoff, recall, transfer, leaves of<br><br>absence, compensation, and training.*<br><br># image1.png<br><br># image2.jpg