Call Center Service Reps Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

About the position Responsibilities • Ownership for development of knowledge and skills, as training program provides material and framework for success. • Ownership for customer satisfaction. • Act as the primary liaison for members to obtain the information or support they need. • Fully understand member/provider needs and take necessary actions to satisfy inquiries. • Clear and concise documentation of call detail for tracking of member/provider contacts. • Identification and communication of trends indicative of enterprise service issues. • Escalation of member/provider concerns and servicing issues. • Appropriate execution of corporate and department policies/practices. Requirements • High school diploma required. • Bachelor's degree or advanced education desirable. • 2+ years professional work experience preferably in a customer facing inbound call-center setting. • Ability to multitask and leverage strong typing skills. • High proficiency with MS Word, MS Excel and system data entry. Benefits • Training and career path advancement. • Great benefits including health insurance. • Paid time off. • Remote work model after training. Apply tot his job Apply To this Job