Customer Sales and Service Representative - Remote - Delivering Exceptional Experiences on America's Fastest and Most Reliable Network

Join the V Team at Verizon: Where Innovation Meets Customer Centricity

At Verizon, we're on a mission to power and empower how people live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences on America's fastest and most reliable network. We're seeking a highly skilled and motivated individual to join our team, with a passion for sales, customer service, and technology. As a remote-based representative, you'll have the opportunity to work from home with occasional in-person trainings and meetings, and be part of a dynamic team that's shaping the future of communication.

About Verizon and Our Culture

At Verizon, we pride ourselves on being a community of people who anticipate, lead, and believe that listening is where learning begins. Our V Team is built on a foundation of innovation, creativity, and impact, with a strong commitment to diversity, equity, and inclusion. We celebrate our employees' differences and strive to create an environment where everyone feels valued, connected, and empowered to reach their potential. As a Verizon team member, you'll have access to a wide range of benefits, including health and wellness programs, 401(k) savings plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Key Responsibilities

• Deliver exceptional customer experiences by responding to incoming calls, emails, and requests about installation, disconnection, or changes to service.
• Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of Verizon's products and services to effectively service and retain customers.
• Identify customer needs and proactively offer Verizon's products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Verify service order accuracy and completeness, making corrections/changes as needed.
• Negotiate the collection of overdue bills.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Manage various systems and work tools while engaging with customers on the phone.

Requirements and Qualifications

Essential Qualifications

• High school diploma or equivalent required; associate's degree or 2+ years of relevant experience preferred.
• Customer service call center experience; previous collections experience an asset.
• Experience with selling products and services; customer service skills essential.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications

• Related associate's degree or 2+ years of relevant experience.
• Customer service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Skills and Competencies

To succeed in this role, you'll need:

• Strong sales and customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment with multiple priorities.
• Empathy and problem-solving skills to diffuse sensitive situations.
• Strong organizational and time management skills.
• Ability to work independently in a remote environment.

Career Growth Opportunities and Learning Benefits

At Verizon, we're committed to helping our employees grow and develop their skills. As a Customer Sales and Service Representative, you'll have access to:

• Comprehensive training programs to enhance your sales and customer service skills.
• Opportunities for career advancement and professional growth.
• Mentorship and coaching from experienced team members.
• A dynamic and supportive work environment that encourages learning and innovation.

Work Environment and Company Culture

As a remote-based representative, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of:

• Innovation and creativity.
• Diversity, equity, and inclusion.
• Customer centricity.
• Collaboration and teamwork.
• Recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive weekly salary range of $577.00 to $1,775.00, depending on location and experience.
• Incentive-based compensation with the potential to earn more.
• Comprehensive health and wellness benefits.
• 401(k) savings plan and stock incentive programs.
• Paid time off and adoption assistance.

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and technology, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join the V Team at Verizon!