FULL TIME airbnb optimisation specialist
What You’ll Do
Guide and manage an internal operations/support team to ensure consistent, high-quality delivery for each client.
Ensure proper output on airbnb listings.
Help clients understand how our optimization works: keyword usage, ranking improvements, and the rationale behind content updates.
Act as a strategic advisor to clients, proactively identifying opportunities to improve performance and retention.
Handle escalations with professionalism and urgency, coordinating cross-functionally to resolve client challenges.
Lead monthly reporting, ensuring clients receive clear, actionable insights into their listing performance.
What We’re Looking For
Proven experience working with Airbnb and/or Property Management Systems (PMS); you understand how listings work behind the scenes.
Fluent English, both written and spoken — capable of handling nuanced communication with clients and team members.
Demonstrated ability to direct or manage a team, even in a remote or asynchronous environment.
Structured, proactive, and analytical mindset — you bring clarity and ownership to complex processes.
Excellent interpersonal skills, with a client-first mentality and a bias toward measurable results.
Familiarity with tools like Airtable, HubSpot, and other reporting platforms, or the willingness to learn quickly.
Bonus: Knowledge of OTA ranking strategies, SEO principles, or listing optimization best practices.
Comfort with digital operations: While not expected to be technical, you’re confident working in a digital environment - using tools for documentation, communication, analysis, and workflow management.
Strong communicator and active listener: You foster open communication within your team, listen attentively to understand challenges, and deliver feedback in a constructive, solution-oriented way.
Proactive problem-solver: You don’t wait for problems to escalate — you anticipate them, raise flags early, and drive resolution in a calm and organized manner.
What We Offer
Employment contract of unlimited duration with a competitive salary package, including extra benefits.
Scope for growth and personal development.
A start-up on the verge of international growth.
⏳ Flexible working hours.
A remote work model.
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