Customer Service Representative - Hobby Lobby - Competitive Salary & Benefits - Oklahoma City, USA

Join the Hobby Lobby Team as a Customer Service Representative

At Hobby Lobby, we're passionate about providing an exceptional customer experience and creating a welcoming environment for our customers and employees alike. As a privately held enterprise, we're committed to fostering a culture that values hard work, integrity, and community involvement. We're now seeking a talented and motivated individual to join our team as a Customer Service Representative, providing top-notch support to our customers via phone and email.

About the Role

As a Customer Service Representative at Hobby Lobby, you'll be the primary point of contact for our customers, addressing their inquiries, concerns, and feedback in a professional and courteous manner. You'll work in a fast-paced environment, handling multiple customer interactions simultaneously, and resolving issues efficiently. If you're a strong communicator, a problem-solver, and a team player, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer service through email and incoming calls, responding promptly and resolving customer issues in a timely manner.
• Demonstrate excellent telephone etiquette and be reasonable via phone, ensuring a positive customer experience.
• Communicate effectively via email, crafting clear, concise, and detailed messages that meet customer needs.
• Handle individual customer situations to completion, providing resolution and follow-up as necessary.
• Enter data into various computer applications to track incoming requests and maintain accurate records.
• Participate in other office projects as assigned, contributing to the team's success and growth.
• Maintain a positive, empathetic, and professional demeanor towards customers at all times, ensuring a welcoming and supportive environment.

Essential Qualifications

To be considered for this role, you'll need to meet the following essential qualifications:

• Bachelor's degree from an accredited institution.
• Experience with Microsoft Office, including Excel, Word, and Outlook.
• Strong attention to detail, with the ability to provide written communication that is free from spelling, grammar, and punctuation errors.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with others.
• Self-motivation and ability to work without direct supervision.
• Strong organizational skills, with the ability to prioritize multiple customer needs and conduct follow-up meetings on time.

Preferred Qualifications

While not required, the following preferred qualifications will be considered a plus:

• Previous customer service experience in a fast-paced environment.
• Strong problem-solving skills, with the ability to apply critical thinking and resolve complex issues.
• Proficient in using customer relationship management (CRM) software and other technology tools.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.
• Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
• Strong attention to detail and organizational skills.
• Self-motivation and ability to work without direct supervision.
• Proficiency in Microsoft Office and other technology tools.

Career Growth Opportunities and Learning Benefits

At Hobby Lobby, we're committed to investing in our employees' growth and development. As a Customer Service Representative, you'll have opportunities to:

• Develop your communication and problem-solving skills.
• Gain experience in a fast-paced customer service environment.
• Participate in training and development programs to enhance your skills and knowledge.
• Advance to leadership roles or explore other career opportunities within the company.

Work Environment and Company Culture

At Hobby Lobby, we're proud of our company culture, which values:

• Hard work and integrity.
• Community involvement and charitable giving.
• Diversity and inclusion.
• Employee growth and development.

Our Oklahoma City office is a dynamic and supportive work environment, where you'll have the opportunity to work with a talented team of professionals who share our commitment to customer service and community involvement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $27/hour salary.
• Medical, dental, and vision benefits.
• 401(k) program with company match.
• Paid vacation and personal time off.
• Employee discount.
• Life insurance and long-term disability insurance.
• Flexible spending account.
• Holiday pay.
• Access to "The Facility at Hobby Lobby," a state-of-the-art wellness center, including an on-site pharmacy.
• Chaplain services on site.

Join Our Team!

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Hobby Lobby is an equal opportunity employer, committed to diversity and inclusion in the workplace.