Customer Support Representative - Delivering Exceptional Service and Driving Customer Satisfaction at Hobby Lobby

Join the Hobby Lobby Team as a Customer Support Representative

Are you passionate about delivering exceptional customer service and support? Do you have a knack for problem-solving and a keen eye for detail? Look no further than Hobby Lobby, a leading retailer of arts and crafts supplies, home decor, and seasonal items. We're seeking a highly skilled and motivated Customer Support Representative to join our team and provide top-notch service to our valued customers.

About Hobby Lobby

At Hobby Lobby, we're dedicated to helping people explore their creativity and bring their ideas to life. With over 800 stores across the United States, we're committed to providing an exceptional shopping experience for our customers. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're looking for individuals who share these values.

Job Summary

As a Customer Support Representative, you will serve as the primary point of contact for customer inquiries, troubleshoot and resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and the ability to work collaboratively with cross-functional teams. If you're a customer-focused and results-driven individual with a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities

• Respond to Customer Inquiries: Respond to customer inquiries promptly and professionally via phone, email, or chat, ensuring that all customer interactions are handled efficiently and effectively.
• Identify and Assess Customer Needs: Identify and assess customer needs to achieve first-contact resolution, providing accurate and detailed information about products, services, and policies.
• Provide Product and Service Information: Provide accurate and detailed information about products, services, and policies, ensuring that customers have a comprehensive understanding of our offerings.
• Troubleshoot Technical Issues: Troubleshoot technical issues and escalate complex problems to appropriate teams, ensuring that customer issues are resolved in a timely and efficient manner.
• Document Customer Interactions: Document all customer interactions and maintain accurate records in the CRM system, ensuring that customer information is up-to-date and easily accessible.
• Collaborate with Cross-Functional Teams: Collaborate with other teams to resolve customer complaints or issues, ensuring that customers receive a seamless and satisfactory experience.
• Stay Up-to-Date on Product Knowledge and Industry Trends: Continuously learn and stay updated on product knowledge and industry trends, ensuring that you're always equipped to provide accurate and relevant information to customers.

Requirements

• Education: High School Diploma or equivalent; Bachelor's Degree preferred.
• Experience: 1-3 years of experience in customer support or a related field.
• Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with customers and internal stakeholders.
• Problem-Solving Abilities: Excellent problem-solving and decision-making abilities, with the ability to analyze complex issues and provide effective solutions.
• CRM Systems and Support Software: Familiarity with CRM systems and support software, with the ability to quickly learn and adapt to new systems.
• Multitasking and Prioritization: Ability to multitask and prioritize tasks effectively, ensuring that customer issues are resolved in a timely and efficient manner.
• Attention to Detail: Detail-oriented and highly organized, with a keen eye for accuracy and a commitment to quality.

Skills and Competencies

To succeed in this role, you'll need to possess a range of skills and competencies, including:

• Customer Service Skills: Excellent customer service skills, with the ability to provide personalized and responsive service to customers.
• Communication Skills: Strong communication skills, with the ability to effectively communicate with customers and internal stakeholders.
• Problem-Solving Abilities: Excellent problem-solving abilities, with the ability to analyze complex issues and provide effective solutions.
• Adaptability and Flexibility: Ability to adapt to changing situations and priorities, with a flexible and positive attitude.
• Time Management and Organization: Strong time management and organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At Hobby Lobby, we're committed to providing our employees with opportunities for career growth and development. As a Customer Support Representative, you'll have access to:

• Professional Development and Training: Ongoing training and development opportunities to help you build your skills and advance your career.
• Career Advancement Opportunities: Opportunities for career advancement and promotion, with a clear path for growth and development.
• Mentorship and Coaching: Mentorship and coaching from experienced professionals, to help you navigate your career and achieve your goals.

Work Environment and Company Culture

At Hobby Lobby, we're proud of our company culture and work environment. Our culture is built on a foundation of respect, integrity, and teamwork, and we're committed to providing a positive and supportive work environment for all employees. As a Customer Support Representative, you can expect:

• Collaborative and Inclusive Work Environment: A collaborative and inclusive work environment, with a team of dedicated and passionate professionals.
• Flexible Work Schedule Options: Flexible work schedule options, including part-time and remote work opportunities.
• Company-Sponsored Social Events and Activities: Company-sponsored social events and activities, to help you connect with your colleagues and build relationships.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive Salary: A competitive salary, with opportunities for bonuses and incentives.
• Health, Dental, and Vision Insurance Coverage: Health, dental, and vision insurance coverage, to help you and your family stay healthy and happy.
• Retirement Savings Plan (401k): A retirement savings plan (401k), to help you plan for your future.
• Paid Time Off, Including Vacation and Sick Leave: Paid time off, including vacation and sick leave, to help you recharge and relax.
• Employee Discounts on Company Products or Services: Employee discounts on company products or services, to help you save money and enjoy our offerings.

Conclusion

If you're a customer-focused and results-driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at Hobby Lobby, you'll have the chance to make a real difference in the lives of our customers, while building a rewarding and fulfilling career. Don't miss out on this chance to join our team and start making a positive impact today!

Apply Now to take the first step towards a rewarding career as a Customer Support Representative at Hobby Lobby.