Experienced Full-Time Remote Customer Service Agent - Delta Airlines Cargo Operations

Join the Delta Airlines Team as a Remote Customer Service Agent and Elevate Your Career

Delta Airlines, a leading global airline, is seeking a highly skilled and customer-focused individual to join our team as a remote Customer Service Agent. As a critical member of our cargo operations team, you will play a vital role in ensuring the timely and secure transportation of freight. This is an excellent opportunity to launch your career in customer service and grow with a world-renowned organization.

About Delta Airlines and Our Culture

At Delta Airlines, we pride ourselves on our commitment to excellence, customer satisfaction, and employee well-being. Our culture is built on five core values: Care, Integrity, Adaptability, Employee Initiative, and Collaboration. We strive to create a work environment that is inclusive, supportive, and empowering, allowing our employees to thrive and reach their full potential.

Key Responsibilities

• Provide exceptional customer service to clients via phone and in-person, responding to their queries and resolving issues in a timely and professional manner.
• Communicate effectively with clients, colleagues, and management to ensure seamless cargo operations and resolve any issues that may arise.
• Work collaboratively with the cargo team to achieve operational goals and objectives, ensuring the safe and efficient transportation of freight.
• Maintain accurate records and reports, ensuring compliance with regulatory requirements and company policies.
• Participate in ongoing training and development programs to enhance your skills and knowledge, preparing you for future career opportunities.

What You'll Need to Succeed

Essential Qualifications

• Bachelor's degree from an accredited institution.
• Valid driver's license.
• Basic computer proficiency and ability to learn and adapt to new software systems.
• Ability to frequently lift equipment, supplies, or items weighing up to and including 50 pounds.
• Commitment to safety and security, adhering to all regulatory requirements and company policies.
• Embrace diversity, inclusivity, and different perspectives, styles, and ideas.

Preferred Qualifications

• Previous experience in freight, cargo, or distribution center operations.
• Excellent writing and computer skills.
• Experience working in a customer-facing role or call center environment.

What We Offer

Competitive Compensation and Benefits

• Competitive hourly rate of $26.
• Industry-leading profit-sharing program and performance incentives.
• 401(k) plan with generous company contributions up to 9%.
• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• Paid time off, including vacation, holidays, and personal leave.
• Maternity and parental leave programs.

Career Growth and Development Opportunities

• Ongoing training and development programs to enhance your skills and knowledge.
• Mentorship opportunities with experienced professionals.
• Career advancement opportunities within the company.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks.

Work-Life Balance and Wellness

• Flexible scheduling, with shifts ranging from early morning to expedite.
• Opportunity to work remotely and enjoy a better work-life balance.
• Comprehensive wellness programs, including access to employee assistance programs, financial education, and mental health resources.
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and sponsored back-up care.

Why Join Delta Airlines?

At Delta Airlines, we offer a unique and rewarding work environment that prioritizes employee well-being, career growth, and community engagement. By joining our team, you'll have the opportunity to:

• Be part of a world-renowned organization with a rich history and commitment to excellence.
• Work with a diverse and inclusive team that values different perspectives and ideas.
• Enjoy a comprehensive benefits package and competitive compensation.
• Grow your career and develop new skills through ongoing training and development programs.
• Make a positive impact on our customers and the communities we serve.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert application link]. We look forward to hearing from you!

**Delta Airlines is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.**