Manager, Solutions Consultant - Leading Technical Solutioning and Customer Engagement for Motive's Installation Services Team

Unlock Your Career Potential with Motive: Empowering Physical Operations Worldwide

Motive is revolutionizing the way physical operations are managed, making work safer, more productive, and profitable. As a pioneer in the industry, Motive's innovative platform combines safety, operations, and finance teams under one system, significantly reducing manual workloads through automation and simplification. With a customer base of over 120,000 across various industries, including transportation, construction, energy, and more, Motive is the go-to solution for enterprises and small businesses alike.

Visit gomotive.com to explore how Motive is transforming the landscape of physical operations. As a key player in this dynamic environment, we're seeking a seasoned professional to join our Installation Services team as a Manager, Solutions Consultant. This role is pivotal in guiding our Solutions Consultants to deliver tailored technical solutions that align with our customers' business objectives, driving successful outcomes and fostering long-term relationships.

About the Role: Manager, Solutions Consultant

As the Manager, Solutions Consultant, you will be at the forefront of our customer engagement and technical solutioning efforts. This role requires a unique blend of leadership, technical acumen, and customer-facing skills to drive team success and customer satisfaction. You will work closely with our Solutions Consultants and other stakeholders to ensure the seamless execution of pre-sales and post-sales activities, leveraging your expertise to guide the team towards achieving our business goals.

Key Responsibilities:

• Lead and Mentor: Supervise and mentor a team of Solutions Consultants, providing guidance on best practices, technical solutions, and customer interactions to foster a collaborative and high-performance culture.
• Performance Monitoring: Analyze key performance indicators to monitor team effectiveness, sales initiatives, and recommend improvements to drive success.
• Stakeholder Communication: Act as a liaison between the Solutions Consultants team and other departments, ensuring alignment on goals and strategies to drive cohesive teamwork.
• Support Key Sales Activities: Partner with Sales and Customer Success teams to support pre-sales activities, including developing prospect presentations, RFP responses, and Statements of Work. Participate in customer-facing meetings for high-priority clients, providing expert consultation and ensuring their needs are met with the highest level of service.
• Sales Collateral Management: Work with the Post Sales Operations team to maintain and update sales collateral, ensuring all materials are current and relevant to support sales efforts.
• Process Improvement: Identify opportunities to enhance sales and delivery processes, implementing changes that drive efficiency and improve customer satisfaction.

Essential Qualifications:

• Experience: 5+ years of experience in Professional Services, SaaS solutions, or a similar field, with a focus on technical solutioning and customer engagement.
• Leadership Skills: Demonstrated ability to lead, mentor, and develop a team, fostering a collaborative and high-performance culture.
• Technical Acumen: Strong understanding of technical solutions and how they align with business objectives, with the ability to translate complex concepts into clear and actionable strategies.
• Customer-Focused: A deep understanding of customer needs and the ability to build strong relationships, particularly with high-priority clients.
• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions that improve performance and drive success.
• Process-Oriented: A knack for identifying inefficiencies and implementing process improvements that drive better outcomes for the team and customers.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to effectively convey ideas and influence stakeholders at all levels.
• CRM Proficiency: Familiarity with Salesforce or other CRM platforms for managing forecasts, pipelines, and sales activities.

Preferred Qualifications:

• Industry Knowledge: Experience in the trucking, logistics, or related industries is an advantage, though not required.

Career Growth and Learning Benefits

At Motive, we're committed to the growth and development of our team members. As a Manager, Solutions Consultant, you'll have the opportunity to:

• Develop your leadership skills through mentoring and guiding a high-performing team.
• Stay at the forefront of industry trends and technical solutions, enhancing your technical acumen.
• Build strong relationships with customers and stakeholders, driving long-term success.
• Participate in process improvement initiatives, driving efficiency and innovation.

Work Environment and Company Culture

Motive values diversity and inclusion, fostering a workplace that welcomes individuals from different backgrounds, experiences, abilities, and perspectives. As a remote role, you'll be part of a distributed team that is connected through a shared mission and values. We're an equal opportunity employer, dedicated to creating a culture that is inclusive and respectful.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package that reflects our commitment to our employees' well-being and success. While specific details may vary, our benefits are designed to support your health, happiness, and professional growth.

Join Us: Take the First Step

If you're a motivated and experienced professional looking to lead technical solutioning and customer engagement efforts, we encourage you to apply for this exciting opportunity. At Motive, we're passionate about empowering the people who run physical operations, and we're looking for talented individuals to join our team.

Ready to unlock your career potential? Click apply now to start your journey with Motive.