Technical Support / Customer Service Representative-Remote (Night Shift) - Concentrix
Join the Concentrix Team as a Technical Support / Customer Service Representative-Remote (Night Shift)
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!
About Concentrix
Concentrix is a global leader in customer experience and technology-powered innovation, helping the world’s best-known brands improve their businesses through exceptional customer experiences. With a diverse team from 70+ countries, we proudly unite as “game-changers” to support each other’s success and well-being. Our company culture is built on a foundation of inclusivity, respect, and a genuine sense of belonging.
Career Growth and Personal Development
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Key Responsibilities:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Essential Qualifications:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
Preferred Qualifications:
- Previous experience in a technical support or customer service role
- Familiarity with iOS and/or MacOS, or comparable technology
- Experience working in a remote or home-based environment
Skills and Competencies:
To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced, multi-tasking environment. You will also need to be proactive, self-motivated, and able to work independently. Strong technical skills, including proficiency in computer navigation and PC knowledge, are also essential.
What We Offer:
At Concentrix, we invest in our game-changers and offer a range of benefits and perks to support their success and well-being. These include:
- The base salary for this position is $21.49/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
- Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Work Environment and Company Culture:
At Concentrix, we pride ourselves on creating a work environment that is inclusive, respectful, and supportive. Our company culture is built on a foundation of people-first values, and we strive to create a sense of belonging for all our employees. As a remote Technical Support / Customer Service Representative, you will have the opportunity to work from home and enjoy a flexible work schedule.
Why Join Concentrix?
If you’re looking for a new career challenge that offers growth, development, and a sense of purpose, then Concentrix is the perfect place for you. With our global reach, diverse team, and commitment to excellence, we offer a unique opportunity to make a real difference in the world. So why wait? Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
How to Apply:
If you’re excited about the opportunity to join Concentrix as a Technical Support / Customer Service Representative-Remote (Night Shift), please submit your application today. We can’t wait to hear from you!
Equal Opportunity Employer:
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
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