Apple Genius - IT Support Technician

About the position Responsibilities • Diagnose product issues quickly and effectively on the spot. • Provide friendly, hands-on technical support to customers. • Offer solutions for repairs or replacements to get users up and running again. • Educate team members about Apple products and services. • Maintain a schedule of customer appointments and adhere to it. • Identify problems and provide feedback to improve customer service. • Foster a culture of inclusion and respect among team members. Requirements • Strong people skills and problem-solving abilities. • Ability to maintain composure while troubleshooting technical issues. • Excellent prioritization and decision-making skills. • Strong verbal and written communication skills. • Experience working in team environments with shared responsibility. Nice-to-haves • Flexibility with work schedule based on business needs. • Eagerness to learn about all Apple products and devices. • Demonstrated commitment to Apple's values of inclusion and diversity. Benefits • Comprehensive medical and dental coverage. • Retirement benefits. • Discounted products and free services. • Reimbursement for certain educational expenses, including tuition. • Opportunity to participate in employee stock programs. Apply tot his job Apply To this Job