Customer Success Manager - Remote Part-Time Opportunity at Starbucks: Driving Digital Innovation and Customer Experience

Join Starbucks as a Customer Success Manager: Shaping the Future of Customer Experience

At Starbucks, we're on a mission to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. As a leader in the private industry, we're committed to delivering exceptional customer experiences through innovative technology and personalized solutions. We're seeking a highly skilled and experienced Customer Success Manager to join our team on a part-time, remote basis.

About the Role

As a Customer Success Manager at Starbucks, you'll play a critical role in driving the success of our marketing and personalization technology initiatives. You'll work closely with cross-functional teams, including product managers, engineers, designers, and business stakeholders to design, build, and deliver cutting-edge digital experiences that elevate the Starbucks brand and drive business growth.

Key Responsibilities

• Oversee product planning and development through daily collaboration and decision-making with cross-functional teams
• Translate customer experience into technical requirements and product solutions
• Drive technical solutions for complex features and components independently
• Develop and maintain a deep understanding of our technical architecture and systems
• Create data flows and functional and technical specifications on a case-by-case basis
• Define acceptance criteria for product features and ensure alignment with business objectives
• Collaborate with product managers, engineering, and QA teams to ensure seamless delivery and alignment
• Troubleshoot technical issues and coordinate solutions across multiple technical teams
• Validate features against customer and business objectives and acceptance criteria
• Communicate effectively with technical and business stakeholders to drive alignment and decision-making
• Mentor and coach team members on technical product management skills
• Drive process improvements and optimization across product, design, and development teams
• Stay up-to-date with emerging technologies and trends, applying this knowledge to inform product decisions

Essential Qualifications

To succeed in this role, you'll need:

• A strong technical background with experience in product management, engineering, or a related field
• Excellent leadership and communication skills, with the ability to influence and drive decision-making across technical and business teams
• A customer-centric mindset with a deep understanding of customer experience and behavior
• Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making
• Experience with Agile methodologies and product development processes
• Proficiency in MS Office, particularly Word, Excel, and PowerPoint
• Experience with project management tools, such as MS Project and MS Project Portfolio Management (PPM)

Preferred Qualifications

While not required, the following skills and experience will be considered a plus:

• Experience in the retail or hospitality industry, particularly in a customer-facing or product management role
• Knowledge of marketing automation and personalization technologies
• Experience with cloud-based technologies and architectures
• Strong understanding of IT program and portfolio management practices
• Certifications in product management, project management, or a related field

What We Offer

As a part-time, remote Customer Success Manager at Starbucks, you'll enjoy:

• A competitive hourly rate of $25-$35/hour
• The flexibility to work remotely from anywhere in the USA
• Opportunities for career growth and professional development within a global organization
• A dynamic and collaborative work environment that values innovation and creativity
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and more

Company Culture

At Starbucks, we're committed to creating a culture that is inclusive, diverse, and welcoming to all. We value our partners and strive to create an environment that is supportive, collaborative, and fun. As a Customer Success Manager, you'll be part of a talented team that is passionate about delivering exceptional customer experiences and driving business growth.

Why Join Starbucks?

By joining Starbucks as a Customer Success Manager, you'll have the opportunity to:

• Drive innovation and creativity in a fast-paced, dynamic environment
• Work with a talented team of professionals who are passionate about customer experience and technology
• Develop your skills and expertise in a rapidly evolving industry
• Make a meaningful impact on the customer experience and business growth
• Enjoy a flexible, remote work arrangement that allows you to balance work and life

Ready to Apply?

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Apply Now!

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