Customer Support Specialist - Delivering Exceptional Service and Building Lasting Customer Relationships

About Us

Kymbre Taekni (OPC) Private Limited is a dynamic and customer-centric organization dedicated to delivering high-quality products and services. We are passionate about building strong relationships with our customers and providing them with exceptional support. Our company culture is centered around empathy, innovation, and teamwork, and we are committed to fostering a work environment that is inclusive, collaborative, and rewarding. As a leading player in our industry, we are constantly seeking talented individuals who share our values and are eager to make a positive impact.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be the primary point of contact for our customers, providing prompt and effective resolution to their inquiries and concerns. As a Customer Support Specialist, you will have the opportunity to engage in cross-selling and up-selling activities, build strong relationships with our customers, and contribute to the growth and success of our organization.

Key Responsibilities

• Customer Interaction: Handle customer inquiries via calls and chats, promptly addressing customer questions and concerns in a professional and courteous manner.
• Product Knowledge: Develop in-depth knowledge of our products and services to provide accurate information and effectively address customer queries.
• Complaint Resolution: Acknowledge and resolve customer complaints, ensuring a high level of customer satisfaction and loyalty.
• Assistance and Support: Provide knowledgeable assistance to customers, going the extra mile to deliver detailed information and resolve complex issues.
• Time Management: Adhere to deadlines in resolving customer complaints quickly and efficiently, while maintaining a high level of quality and accuracy.
• Escalation: Identify and escalate customer requests to managers when faced with complex issues or concerns that cannot be resolved at the customer support level.
• Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
• Sales and Promotion: Engage in cross-selling and up-selling activities by promoting related products and services based on customer interests and previous purchases.
• Customer Experience: Maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring a exceptional customer experience.
• Continuous Improvement: Identify areas for improvement and provide feedback to management on ways to enhance customer support processes and procedures.

Requirements and Qualifications

• Education: Minimum qualification: 12th pass; graduates in any stream can also apply.
• Communication Skills: Excellent written and verbal communication skills in English, with the ability to effectively communicate with customers and colleagues.
• Technical Skills: Proficiency in using Microsoft Excel and Word is an added advantage, as well as experience working with computers and familiarity with relevant software applications.
• Problem-Solving Skills: Strong problem-solving skills to identify the root cause of customer issues and provide effective solutions.
• Emotional Intelligence: Ability to remain calm and composed when dealing with stressed or upset customers, with a high level of empathy and understanding.
• Teamwork: Ability to work effectively in a team environment, with a strong focus on collaboration and communication.

Skills and Competencies

• Customer Service Skills: Excellent customer service skills, with the ability to provide prompt and effective resolution to customer inquiries and concerns.
• Communication Skills: Strong communication skills, with the ability to effectively communicate with customers and colleagues.
• Problem-Solving Skills: Strong problem-solving skills, with the ability to identify the root cause of customer issues and provide effective solutions.
• Time Management: Excellent time management skills, with the ability to prioritize tasks and manage multiple customer interactions simultaneously.
• Adaptability: Ability to adapt to changing customer needs and priorities, with a high level of flexibility and responsiveness.

Career Growth Opportunities and Learning Benefits

At Kymbre Taekni (OPC) Private Limited, we are committed to providing our employees with opportunities for career growth and development. As a Customer Support Specialist, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment, with access to training and development programs. You will also have the opportunity to take on new challenges and responsibilities, and to contribute to the growth and success of our organization.

Work Environment and Company Culture

Our company culture is centered around empathy, innovation, and teamwork. We are committed to fostering a work environment that is inclusive, collaborative, and rewarding. Our office is located in Madgaon, Goa, and we offer a range of benefits and perks, including cell phone reimbursement, performance bonuses, and a fixed shift schedule.

Compensation, Perks, and Benefits

We offer a competitive salary range of ?12,000.00 - ?17,000.00 per month, as well as a range of benefits and perks, including:

• Cell Phone Reimbursement: We offer cell phone reimbursement to support our employees' work-related expenses.
• Performance Bonuses: We offer performance bonuses to recognize and reward our employees' achievements and contributions.
• Fixed Shift Schedule: We offer a fixed shift schedule, with opportunities for night shifts and US shifts.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and building lasting customer relationships, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, and we will be in touch with you to discuss your qualifications further.

Thank you for considering a career at Kymbre Taekni (OPC) Private Limited. We look forward to reviewing your application and having you join our team as a Customer Support Specialist.