**Experienced Director of Client Management - Virtual - Leading a High-Performing Team to Drive Revenue Growth and Deliver Exceptional Customer Experience**

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. We're dedicated to helping you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally. As a Director of Client Management, you'll be part of a dynamic team that's responsible for delivering exceptional customer experiences and driving revenue growth. You'll lead a team of 5 senior client managers to manage, deepen, and improve relationships with 400+ respected brands across Southern California. Your portfolio will be a mix of diverse clients across B2B and B2C companies, and you'll be accountable for delivering valuable, innovative insights and solutions to our clients. **About American Express** American Express is a global services company that provides its customers with a world of benefits, rewards, and experiences. We're committed to helping our customers achieve their goals and live their best lives. Our company values are built on a foundation of integrity, respect, and excellence, and we're dedicated to creating a workplace culture that's inclusive, diverse, and supportive. **Key Responsibilities** As a Director of Client Management, you'll be responsible for: * Leading a team of 5 senior client managers to manage, deepen, and improve relationships with 400+ respected brands across Southern California * Developing, leading, and motivating a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share * Cultivating a culture of learning, strong challenger coaching skills, and consultative relationship management * Leading your team in maintaining and strengthening American Express' business by showcasing value, growing revenue, improving share, and increasing profitability * Embracing the fast-changing payments landscape and keeping current with payment trends and economic/competitive indicators * Partnering with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base * Modeling key sales behaviors/skills and balancing deal and skill coaching * Increasing Merchant Satisfaction and maximizing profits with an enterprise approach **Essential Qualifications** To be successful in this role, you'll need: * 5+ years of experience in client management, sales, or a related field * Proven track record of leading high-performing teams and driving revenue growth * Strong understanding of the payments landscape and current trends * Excellent communication, coaching, and leadership skills * Ability to build and maintain strong relationships with clients and internal stakeholders * Strong analytical and problem-solving skills * Bachelor's degree in Business, Marketing, or a related field **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience working in the payments industry * Knowledge of American Express products and services * Experience with sales and marketing strategies * Strong understanding of customer relationship management (CRM) systems * Experience with data analysis and reporting **Skills and Competencies** To succeed in this role, you'll need to demonstrate the following skills and competencies: * Strong leadership and coaching skills * Excellent communication and interpersonal skills * Ability to build and maintain strong relationships with clients and internal stakeholders * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong understanding of the payments landscape and current trends * Ability to think strategically and develop innovative solutions **Career Growth Opportunities and Learning Benefits** At American Express, we're committed to helping you grow and develop your career. As a Director of Client Management, you'll have access to a range of learning and development opportunities, including: * Leadership development programs * Sales and marketing training * Industry conferences and events * Mentorship and coaching programs * Opportunities for advancement and career growth **Work Environment and Company Culture** American Express is a global company with a diverse and inclusive workplace culture. We're committed to creating a workplace environment that's supportive, collaborative, and fun. As a Director of Client Management, you'll work in a dynamic and fast-paced environment with a team of talented and motivated professionals. **Compensation, Perks, and Benefits** As a Director of Client Management, you'll be eligible for a range of compensation, perks, and benefits, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Flexible work arrangements, including remote work options * Access to American Express products and services * Opportunities for career growth and advancement **Conclusion** If you're a motivated and results-driven professional with a passion for client management and sales, we encourage you to apply for this exciting opportunity. As a Director of Client Management, you'll have the chance to lead a high-performing team and drive revenue growth while delivering exceptional customer experiences. Join us at American Express and be part of a global community that's committed to backing our customers, communities, and each other. Apply for this job