Customer Care Tax Expert - Payroll: Remote Opportunity for Tax Professionals to Drive Customer Success

Unlock Your Career Potential as a Customer Care Tax Expert - Payroll at Toast

Toast is revolutionizing the restaurant industry by providing a cutting-edge platform that empowers restaurants to adapt, take control, and focus on what they do best: building the businesses they love. We're on the lookout for a highly skilled and experienced Customer Care Tax Expert - Payroll to join our team and drive customer success in a remote role that offers flexibility and freedom.

About the Role

As a Customer Care Tax Expert - Payroll, you will be the face of Toast's customer care team, providing top-notch support to our customers via phone and email. You will be responsible for resolving tax-related issues, assisting with tax profiles, employee tax information, state setups, and related questions, all while maintaining a customer-first approach. This role is a stepping stone to great career achievements, and we're excited to find the right candidate to join our team.

Key Responsibilities

• Research payroll tax issues raised by internal stakeholders and customers, providing timely and effective resolutions.
• Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails, ensuring a high level of customer satisfaction.
• Collaborate with internal operations teams and tax agencies to obtain accurate payroll tax account information, ensuring accurate and timely payroll tax filings and payments.
• Help customers identify their payroll tax jurisdiction account information and make routine updates as needed to ensure timely filing and payment of payroll tax obligations.
• Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts, identifying and resolving root cause discrepancies.
• Recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies, driving continuous improvement.
• Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances, ensuring effective communication and issue resolution.
• Assist in monthly, quarterly, and annual tax filings, participating in special projects and other duties as assigned.

Essential Qualifications

To succeed in this role, you will need:

• 2+ years of experience in a customer-facing role, championing customer satisfaction and experience.
• 2+ years of prior payroll service bureau experience, with knowledge of payroll taxes, including federal, state, local, and paid family leave.
• Strong critical problem-solving, customer communication, organizational, and influencing skills.
• Experience working with sensitive and confidential information, maintaining confidentiality and discretion.
• Proficiency in Microsoft Excel and Google Suite, with the ability to learn new tools and technologies.

Preferred Qualifications

While not essential, the following qualifications will set you apart:

• MasterTax experience, demonstrating your expertise in tax preparation and filing.
• FPC or CPP certification, showcasing your commitment to professional development.
• Associate's or Bachelor's degree, highlighting your academic achievements.

What We Offer

At Toast, we believe in rewarding talent and providing a comprehensive total rewards package that goes beyond competitive compensation. Our benefits program is designed to support your overall well-being, providing the means to a healthy lifestyle with the flexibility to meet your changing needs. Some of the benefits include:

• Competitive compensation, with an hourly rate of $25.96.
• A comprehensive benefits program, including health, dental, and vision insurance.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.

Company Culture

At Toast, we're passionate about creating a culture that is inclusive, diverse, and empowering. We believe that our employees are our secret ingredient, and when they're powered to succeed, Toast succeeds. Our company is built on a foundation of authenticity, inclusivity, high standards of respect and trust, and leading with humility. We're committed to baking inclusive principles into our company and diversity into our design, providing equitable opportunities for all and enhancing our ability to be first-class in all aspects of our industry.

Why Join Toast?

By joining Toast, you'll become part of a team that is revolutionizing the restaurant industry. You'll have the opportunity to:

• Drive customer success and satisfaction.
• Develop your skills and expertise in a dynamic and supportive environment.
• Collaborate with a talented team of professionals who share your passion for excellence.
• Enjoy a flexible and remote work arrangement that supports your work-life balance.
• Be part of a company that is committed to diversity, equity, and inclusion.

Ready to Make a Change?

If you're a motivated and experienced tax professional looking for a new challenge, we want to hear from you. Apply today and take the first step towards a rewarding new role as a Customer Care Tax Expert - Payroll at Toast.

Toast is an equal opportunities employer, committed to creating an accessible and inclusive hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].