Customer Sales and Service Representative - Remote Opportunity with Verizon's V Team

Join the V Team: Empowering Connections and Delivering Exceptional Customer Experiences

At Verizon, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about making a difference in the world. As a leading telecommunications company, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team. As a Customer Sales and Service Representative, you'll be at the forefront of our customer service operations, delivering first-class experiences that exceed our customers' expectations.

About the Role

In this remote role, you'll work from home with occasional in-person trainings and meetings, providing flexibility and work-life balance. As a Customer Sales and Service Representative, you'll be the primary point of contact for our customers, addressing their inquiries, resolving issues, and identifying opportunities to upsell or cross-sell our products and services. Your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
• Identifying customer needs and proactively offering our products and services to meet those needs.
• Contacting customers by phone or in writing concerning past due payments, and resolving any outstanding issues.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Verifying service order accuracy and completeness, and making corrections or changes as needed.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For

To succeed in this role, you'll need to have a dedication to customer service excellence, with amazing communication skills and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Some of the essential qualifications for this role include:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong problem-solving and analytical skills.
• Customer service skills, with a focus on delivering exceptional experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays.

While not required, having some of the following qualifications can make you an even more competitive candidate:

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Demonstrated ability to communicate with detail and precision.

Career Growth Opportunities and Learning Benefits

At Verizon, we're committed to helping our employees grow and develop their careers. As a Customer Sales and Service Representative, you'll have opportunities to:

• Develop your customer service and sales skills.
• Gain experience working with a wide range of customers and issues.
• Build your knowledge of Verizon's products and services.
• Advance to leadership roles or specialized positions within the company.

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built around a commitment to diversity, equity, and inclusion, and we strive to create an environment that is collaborative, inclusive, and empowering. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package that includes:

• Health and wellness benefits.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Adoption assistance.
• Tuition assistance.

The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more.

Join Our Team!

If you're passionate about delivering exceptional customer experiences and have a talent for sales and customer service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every "even better" qualification listed above - we want to hear from you if you have the skills and passion we're looking for. Apply today and take the first step towards a rewarding career with Verizon's V Team!