Immediate Hiring: Full-Time English Speaking Customer Service Agent - Remote Opportunity with Competitive Salary

Transform Your Career with AnswerNet: Join Our Remote Customer Service Team

Are you a customer service professional looking for a new challenge? Do you have excellent communication skills and a passion for delivering top-notch service? AnswerNet, a leading provider of contact center solutions, is seeking a highly motivated and experienced Customer Service Agent to join our remote team. As a key member of our team, you will have the opportunity to work with a diverse range of clients, develop your skills, and advance your career in a dynamic and supportive environment.

About AnswerNet

AnswerNet is a renowned brand that encompasses a family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm. With over 20 contact centers across the continental United States and Canada, we provide a comprehensive range of services, including telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, and market research. Our expertise has earned us a reputation as a trusted partner to over 10,000 clients, with whom we process over 125 million interactions annually.

Job Summary

As a Customer Service Agent, you will be the primary point of contact for our clients' customers, providing exceptional service and support via inbound and outbound calls. This is a full-time, remote opportunity that requires a high level of professionalism, excellent communication skills, and the ability to work in a fast-paced environment. If you are a self-motivated individual with a customer-centric approach, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Receive and respond to inbound English calls from clients' customers, providing timely and effective solutions to their queries.
• Place outbound calls to existing English clients and customers, ensuring seamless communication and issue resolution.
• Answer questions from customers, forward messages to clients, and maintain accurate records of interactions.
• Meet and exceed Quality Assurance requirements and other key performance metrics, demonstrating a commitment to excellence in customer service.
• Maintain a working knowledge of company products, services, and promotions for our clients, staying up-to-date on the latest developments and offerings.

Essential Qualifications and Skills

To succeed in this role, you will need:

• Excellent interpersonal, written, and oral communication skills, with the ability to effectively engage with customers and clients.
• Flexible availability, including a willingness to work varied hours between 8:00 am and 8:00 pm.
• Strong listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• A strong work ethic and self-starting attitude, with the ability to effectively manage multiple priorities and adapt to change in a fast-paced environment.
• The ability to learn and navigate new software quickly, with a basic knowledge of Microsoft Office.
• Leadership skills and a goal-oriented approach, with a commitment to professional work ethics.
• Reliable transportation and previous Customer Service experience, with a minimum of 1 year of experience in a customer-facing role (preferred).

Work-from-Home Requirements

To work effectively in our remote environment, you will need:

• A PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible).
• A hard-wired high-speed internet connection (ethernet cable).
• A USB-connected Headset.
• A Webcam.
• A quiet, dedicated workspace free from distractions, including pets and children.

What We Offer

At AnswerNet, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you will have access to:

• A competitive salary of $14.00 per hour.
• Opportunities for career advancement and professional growth.
• Ongoing training and development programs to enhance your skills and knowledge.
• A dynamic and supportive team environment, with a culture that values collaboration and teamwork.
• The flexibility to work from home, with the autonomy to manage your schedule and work environment.

Join Our Team!

If you are a motivated and experienced Customer Service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. With AnswerNet, you will have the chance to develop your skills, advance your career, and be part of a dynamic and supportive team. Don't miss out on this fantastic opportunity to transform your career – submit your application today!

Apply now and take the first step towards a rewarding and challenging career with AnswerNet!