Customer Service Representative III - Remote Opportunity in Non-Profit Healthcare Association

Join Our Mission to Advance Public Health and Physician Support

At a leading Non-Profit Healthcare Association, we're dedicated to making a positive impact on the lives of physicians and the communities they serve. As a Customer Service Representative III, you'll play a vital role in delivering exceptional support to our members and stakeholders. With a competitive salary and a range of benefits, this remote opportunity offers a fulfilling career path with opportunities for growth and professional development.

Why Choose This Role?

Our organization is committed to fostering a supportive and collaborative work environment that values diversity, equity, and inclusion. As a Customer Service Representative III, you'll enjoy:

• Career Advancement: Opportunities for professional growth and development within the organization.
• Flexible Remote Work: Work from the comfort of your own home, with the flexibility to balance your work and personal life.
• Meaningful Work: Contribute to our mission to advance public health and physician support, making a positive impact on the lives of others.
• Diverse and Inclusive Culture: Be part of a workplace that prioritizes diversity, equity, and inclusion, and is committed to creating a fair and transparent environment.
• Professional Development: Access to training and development opportunities to enhance your skills and expertise.

Key Responsibilities

As a Customer Service Representative III, you'll be the primary point of contact for our members and stakeholders, providing exceptional support and service across a range of areas. Your key responsibilities will include:

• Handling phone inquiries regarding membership benefits, pricing, and processing efficiently and professionally.
• Participating in outbound calling for AMA Membership and Health Solutions programs, achieving specific service goals and targets.
• Providing digital support for AMA website access, including registration assistance and password resets.
• Responding to service inquiries about AMA products, including order status, billing, and fulfillment issues.
• Validating physician identity and updating contact and demographic data for credentialing products.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 3 years of experience in customer service or a related field, with a proven track record of delivering exceptional service.
• Exceptional verbal and written communication skills, with the ability to communicate clearly and effectively with diverse stakeholders.
• The ability to handle multiple inquiries and provide accurate information efficiently, with strong problem-solving skills and attention to detail.
• Proficiency with digital tools and platforms, including web navigation, and a willingness to learn new systems and technologies.

Preferred Qualifications

To stand out in this role, you'll ideally have:

• Experience in a non-profit or healthcare-related organization, with a understanding of the industry and its challenges.
• Familiarity with AMA products and services, or a willingness to learn about our offerings.
• Previous experience with membership organizations or associations, and an understanding of the unique needs and challenges of these organizations.
• Knowledge of credentialing processes and requirements, or a willingness to learn about these areas.
• Bilingual skills, which are considered a plus and can enhance your ability to support diverse stakeholders.

Skills and Competencies

To excel in this role, you'll need:

• Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Excellent problem-solving skills, with the ability to analyze issues and provide effective solutions.
• A customer-centric approach, with a focus on delivering exceptional service and support.
• The ability to work in a fast-paced environment, with multiple priorities and deadlines.
• A willingness to learn and adapt to new systems, technologies, and processes.

Career Growth Opportunities

At our organization, we're committed to supporting the career growth and development of our employees. As a Customer Service Representative III, you'll have access to:

• Training and development opportunities to enhance your skills and expertise.
• Opportunities for career advancement within the organization, with a clear path for progression.
• A supportive and collaborative work environment that encourages learning and growth.

Work Environment and Culture

Our organization is committed to creating a diverse and inclusive workplace that values and supports all employees. As a remote worker, you'll be part of a distributed team that is connected through a shared commitment to our mission and values. You'll enjoy:

• A flexible and supportive work environment that prioritizes work-life balance.
• A culture that values diversity, equity, and inclusion, and is committed to creating a fair and transparent environment.
• Opportunities to connect with colleagues and stakeholders through virtual events and activities.

Compensation and Benefits

We offer a competitive salary and a range of benefits, including:

• A comprehensive compensation package that reflects your skills and experience.
• Opportunities for professional growth and development, with access to training and development programs.
• A supportive and collaborative work environment that prioritizes work-life balance.

Join Our Team

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative III, you'll play a vital role in supporting our members and stakeholders, and contributing to our mission to advance public health and physician support.

We're committed to creating a fair and transparent hiring environment, and prioritize candidate privacy and equal-opportunity employment. If you're ready to join a dynamic and supportive team, and take your career to the next level, please submit your application today.