Experienced Remote Customer Service Representative - Technical Support & Sales Order Management

Join Workwarp, a Leading Innovator in the Industry, as a Customer Service Rep III

At Workwarp, we're committed to delivering exceptional customer experiences that drive sustainable business growth. As a Customer Service Rep III, you will be the primary point of contact for our valued customers, providing top-notch technical support, managing sales orders, and ensuring seamless communication. If you're a seasoned customer service professional with a passion for delivering outstanding results, we invite you to join our dynamic team in a remote capacity.

About Our Company and Industry

Workwarp is a renowned company in the industry, dedicated to providing innovative solutions to its customers. Our commitment to excellence is reflected in our state-of-the-art products and services, which are designed to meet the evolving needs of our clients. As a Customer Service Rep III, you will be an integral part of our customer-facing team, working closely with internal stakeholders and customers to resolve queries, address concerns, and provide timely support.

Key Responsibilities

• Respond to customer inquiries via phone and email, providing accurate and timely information to address their needs.
• Manage and resolve customer complaints in a professional and courteous manner, ensuring timely closure of service requests.
• Create and process sales orders for contract parts, returned parts, and projects, ensuring seamless order fulfillment.
• Coordinate with field technicians to schedule installations, repairs, and technical support, ensuring efficient service delivery.
• Maintain up-to-date project information in Salesforce, ensuring accurate tracking and follow-up.
• Prepare and send quotes to customers, processing them through to the Order Entry team for order creation.
• Ensure timely shipment of parts to meet field technicians' requirements, coordinating with logistics teams as needed.
• Keep customers informed of service request progress, providing regular updates and notifications.
• Collaborate with internal teams to ensure smooth project execution, including installations, moves, and decommissioning of equipment.

Essential Qualifications and Skills

To succeed in this role, you will need:

• Proven experience as a call center representative or customer service professional, preferably in a technical support or sales environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and stakeholders.
• Proficient in English, with good knowledge of additional languages being a definite plus.
• Working knowledge of MS Office, with the ability to learn and adapt to new software applications.
• Ability to work under pressure, managing multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.

Preferred Qualifications

• Experience working in a remote or distributed team environment.
• Familiarity with Salesforce or similar CRM platforms.
• Technical knowledge or experience in a related industry or field.

What We Offer

At Workwarp, we offer a competitive compensation package, including:

• A salary range of $18-$23 per hour, based on experience and qualifications.
• Comprehensive benefits, including medical, dental, and vision coverage.
• Weekly direct deposit and paid holidays.
• 401(k) plan with company match.
• Voluntary life and AD&D insurance, short-term and long-term disability coverage.
• Pre-paid legal and employee assistance programs.
• Northwest Federal Credit Union membership and BB&T program.

Career Growth and Development

As a Customer Service Rep III at Workwarp, you will have opportunities to grow and develop your skills, including:

• Training and development programs to enhance your technical and customer service skills.
• Career advancement opportunities within the company.
• Collaboration with internal teams to gain a deeper understanding of the business and industry.

Our Company Culture

At Workwarp, we pride ourselves on our dynamic and inclusive company culture, which values:

• Customer-centricity and a commitment to delivering exceptional customer experiences.
• Collaboration and teamwork, with a focus on supporting and empowering our employees.
• Innovation and continuous improvement, with a willingness to adapt and evolve.
• Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all.

Ready to Join Our Team?

If you're a motivated and experienced customer service professional looking for a new challenge, we invite you to apply for this exciting opportunity. With a competitive compensation package, comprehensive benefits, and a dynamic company culture, we offer a rewarding and engaging work environment that is perfect for professionals who are passionate about delivering exceptional customer experiences.

Apply now and take the first step towards a fulfilling career with Workwarp!