Customer Service Representative APAC - Remote Contract Opportunity with INFUSE

Join INFUSE, a Fast-Growing Lead Generation Company, as a Customer Service Representative APAC

Are you a customer-centric professional looking for a remote contract opportunity with a dynamic and innovative company? INFUSE, one of the fastest-growing lead generation companies, is seeking an experienced Customer Service Representative APAC to join their team. As a Customer Service Representative APAC, you will be responsible for developing customer relationships that promote retention and loyalty, ensuring campaign success, and driving account growth through excellent customer service and delivery.

About INFUSE

INFUSE is a lead generation company that crafts demand solutions with precision to fuel their clients' pipelines. With a focus on drive, innovation, and integrity, INFUSE is committed to delivering exceptional results for their clients. As a rapidly growing company, INFUSE is always looking for bright, motivated individuals to join their team.

Key Responsibilities

• Develop and maintain relationships with a select group of named accounts to ensure campaign success
• Serve as a trusted advisor for clients and be an expert in INFUSE offerings
• Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
• Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
• Create and coordinate account documentation, including reports, RFPs, and other recommendations
• Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding

Essential Qualifications

To be considered for this role, you should have:

• Minimum two years of account management and/or customer success/service experience
• Proven ability to manage multiple clients (30+) simultaneously
• Strong problem resolution skills and ability to engage and interact with internal teams to resolve client issues
• Excellent written and verbal communication skills, with strong empathy for customers and their success
• Ability to work collaboratively as part of a team and independently with minimal supervision
• Comfortable using and learning software, including MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in a lead generation or similar industry
• Knowledge of sales and marketing principles
• Familiarity with CRM software and other sales tools

Skills and Competencies

To succeed in this role, you will need to possess:

• Strong customer-centric mindset
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and circumstances

Career Growth Opportunities and Learning Benefits

At INFUSE, we are committed to the growth and development of our team members. As a Customer Service Representative APAC, you will have the opportunity to:

• Develop your skills and expertise in customer service and account management
• Work with a talented and experienced team to drive business results
• Participate in training and development programs to enhance your knowledge and skills
• Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

INFUSE is a remote-friendly company that values flexibility and work-life balance. As a Customer Service Representative APAC, you will be working in a remote contract capacity, with the opportunity to work with a global team. Our company culture is built on a foundation of drive, innovation, and integrity, and we are committed to creating a positive and inclusive work environment.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package to our team members. While the specifics of our compensation and benefits package are not detailed here, we are committed to providing a fair and rewarding compensation package that reflects the value and contributions of our team members.

Our Hiring Process

At INFUSE, we take a personal and human approach to our hiring process. Here's what you can expect:

• We will review your application against our job requirements, without relying on machine learning technologies
• We may invite you to submit a video interview for review by our hiring manager
• You may be asked to complete a test or short project to demonstrate your skills and fit for the role
• If successful, you will be invited to interview with our hiring manager and/or interview team
• We will not make any offers without having met you face-to-face (or via Zoom)

Are You the One We're Looking For?

If you are a motivated and customer-centric professional with a passion for delivering exceptional results, we want to hear from you. Submit your application today to join INFUSE as a Customer Service Representative APAC and be part of a dynamic and growing team.

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