Experienced Customer Service Representative - Contract Role in Healthcare Innovation

Transforming Healthcare with Exceptional Customer Service

At Garner Health, we're on a mission to revolutionize the healthcare economy by making high-quality, affordable care accessible to all. We're seeking a skilled and compassionate Customer Service Representative to join our team on a contract basis, working remotely to support our members in navigating their healthcare benefits. If you're passionate about delivering outstanding service and are looking for a challenging and rewarding role in a rapidly growing startup environment, we want to hear from you.

About Garner Health

Garner Health is a pioneering healthcare company backed by top-tier venture capital firms. Our innovative approach involves helping employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher quality and lower-cost healthcare providers. This not only improves health outcomes for patients but also rewards healthcare professionals for delivering excellent care. As we continue to grow and expand our team, we're committed to fostering a culture of diversity, inclusivity, and collaboration.

Job Overview

As a Contract Customer Service Representative, you will be the voice of Garner Health, engaging with our members via phone, chat, and email to provide education, guidance, and support in utilizing their healthcare benefits. Your expertise and empathy will be crucial in helping members find the right healthcare providers for their needs and resolving any issues they may encounter. This role requires a strong foundation in customer service, excellent communication skills, and the ability to work effectively in a fast-paced, dynamic environment.

Key Responsibilities

• Deliver exceptional customer service to Garner Health members, addressing their inquiries and concerns in a timely and professional manner.
• Provide education and guidance to members on utilizing their healthcare benefits, including finding suitable healthcare providers and understanding the Garner Health program.
• Utilize Garner Health's platform and tools, such as Zendesk and G Suite, to manage and organize your workload efficiently.
• Identify areas for process improvements and suggest changes to enhance the overall member experience.
• Triage and escalate complex and urgent member care needs, ensuring timely resolution and support.
• Maintain a detailed understanding of employer health benefits and insurance, staying up-to-date on relevant developments and changes.
• Relay member feedback to leadership teams, contributing to the continuous improvement of Garner Health's solutions and services.

Candidate Profile

To succeed in this role, you should possess a passion for helping others, excellent communication skills, and the ability to work effectively in a customer-facing environment. Your experience and qualifications will be key in driving your success as a Customer Service Representative at Garner Health.

Essential Qualifications

• Experience working in a customer-facing environment, demonstrating a calm and composed demeanor under pressure.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• A high level of process orientation, digital organization, and resourcefulness, with the ability to manage multiple tasks and priorities.
• A quiet and distraction-free work environment with a reliable internet connection (ability to hardwire if needed strongly preferred).

Preferred Qualifications

• A bachelor's degree, although not required, is preferred.
• Experience in the healthcare industry or a related field, although not necessary, is desirable.
• A desire to work in a rapidly evolving startup environment, with a comfort level in navigating some ambiguity.
• Enthusiasm for a role with room for growth and professional development.

Skills and Competencies

To excel as a Customer Service Representative at Garner Health, you will need to possess a range of skills and competencies, including:

• Empathy and a customer-centric approach, with a focus on delivering exceptional service.
• Effective communication and interpersonal skills, with the ability to build rapport with members and internal stakeholders.
• Problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
• Technical skills, including proficiency in using customer service software and tools.
• Adaptability and flexibility, with the ability to adjust to changing priorities and circumstances.

Career Growth Opportunities and Learning Benefits

At Garner Health, we're committed to supporting the growth and development of our team members. As a Contract Customer Service Representative, you will have the opportunity to:

• Develop your skills and expertise in customer service, healthcare benefits, and related areas.
• Gain experience working in a dynamic startup environment, with exposure to innovative approaches and technologies.
• Collaborate with cross-functional teams, including healthcare professionals, employers, and other stakeholders.
• Contribute to the continuous improvement of Garner Health's solutions and services, driving positive change in the healthcare industry.

Work Environment and Company Culture

As a remote-based contract role, you will work from a quiet and distraction-free environment with a reliable internet connection. At Garner Health, we value diversity, inclusivity, and collaboration, fostering a culture that is supportive, innovative, and fast-paced.

Compensation and Benefits

We offer a competitive hourly rate of $17-19 per hour, depending on your qualifications, skills, and experience. As a Garner Health team member, you will also have access to a range of benefits, including opportunities for professional growth and development.

Why Join Garner Health?

If you're passionate about delivering exceptional customer service, working in a dynamic startup environment, and contributing to the transformation of the healthcare industry, we want to hear from you. At Garner Health, we're committed to making a positive impact, and we're looking for talented individuals to join our team.

Take the Next Step

Are you ready for this exciting opportunity? Apply now and let's discuss how you can become a vital part of our success story. We're proud to be an Equal Employment Opportunity employer, valuing diversity in the workplace and committed to providing accommodations for qualified individuals with disabilities.

Important Application Information: To ensure fairness and efficiency in our process, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. We appreciate your understanding and look forward to reviewing your application.