Customer Service Representative I - Remote Opportunity at Palco: Empowering Lives with Exceptional Support

Join Palco, a Visionary Company Revolutionizing Healthcare

At Palco, we're pioneering an emerging healthcare movement that empowers individuals with disabilities and those aging to live independent, quality lives. Our innovative technology and financial services enable people to thrive in their homes and communities. We're a highly organized company that values work-life balance, autonomy, and career growth, making a lasting impact on the lives of millions.

About the Role: Customer Service Representative I - Remote

We're seeking a dedicated Customer Service Representative I to join our team as a primary customer-facing representative. In this role, you'll provide exceptional assistance and support to individuals self-directing Medicaid services and their caregivers. Your knowledge of our programs, combined with outstanding customer service skills, will ensure timely and accurate issue resolution, driving customer satisfaction.

Key Responsibilities:

• Communicate effectively with diverse individuals, addressing their inquiries with timely and accurate information.
• Utilize person-centered techniques in all interactions, ensuring informed decision-making for our customers.
• Assist individuals in completing paperwork and understanding program requirements.
• Represent Palco in all public interactions, maintaining the utmost importance of customer privacy.
• Initiate actions to respond to caller requests, including escalating issues to other departments when necessary.
• Recognize the need for additional services and ensure caller satisfaction.
• Conduct follow-up calls for quality and satisfaction.
• Participate in training, departmental meetings, and adhere to corporate policies.
• Access Palco software to retrieve information and update digital case records.
• Perform additional duties as assigned and adhere to remote work policies.

Essential Qualifications:

We're looking for individuals who embody our core values:

• Customer Strong: Make a WOW difference for our customers.
• Me to We: Take accountability, trust, collaborate, and partner.
• Own it!: See a need and act.
• Be Bold: Challenge the status quo.
• Listen to Advocate: What matters to you, matters to us.
• Think it Through: Proactively deliver solutions focused on doing the right thing.

Education and Experience:

Any combination of education and experience that has provided the necessary knowledge, skills, and abilities for satisfactory job performance. This can include a high school diploma or equivalent and:

• One year of customer support experience, preferably in a call center.
• Working knowledge of modern office procedures, telephone etiquette, and public interaction.
• Good verbal and written communication skills.
• Ability to electronically document records in a web-based chart.
• Intermediate skills with Microsoft Office, email, and internet.
• Good problem-solving and listening skills.
• Ability to work with the public under stressful circumstances.
• Skill in operating various office equipment, including computers and networks.

CRM experience and/or Medicaid experience are a plus, as are bilingual skills.

What We Offer:

As a Palco team member, you'll enjoy:

• A competitive salary and bonus potential.
• Generous paid time off and a solid work-life balance.
• Autonomy and career advancement opportunities.
• A dynamic, supportive work environment that values your contributions.
• Opportunities for growth and professional development.

Why Join Palco?

At Palco, we're committed to making a lasting impact on the lives of millions. As a Customer Service Representative I, you'll be at the forefront of our mission, providing exceptional support to those who need it most. Our company culture values collaboration, innovation, and customer-centricity, making it an ideal environment for professionals who are passionate about delivering outstanding service.

We're an Equal Employment Opportunity (EEO) employer, dedicated to fostering a diverse and inclusive workplace. We don't discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis.

Ready to Join Our Team?

If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we want to hear from you! Our simple application process is the first step towards joining our dynamic team. Click "Apply Now" to get started.

At Palco, we're excited to welcome a talented Customer Service Representative I to our team. If you're looking for a career that combines purpose, growth, and exceptional benefits, apply today and become part of our mission to empower lives.