Customer Service Representative - Onsite at Teleperformance: Join a Global Leader in Digital Business Services

Unlock a Rewarding Career in Customer Service with Teleperformance

Teleperformance, a global digital business services company, is seeking a highly skilled and motivated Customer Service Representative to join our team onsite in Port St. Lucie, FL. As a Customer Service Representative, you will be the face of our company, providing top-notch service to our customers through various channels, including phone, email, chat, and social media. If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity.

About Teleperformance: A Company that Cares

With a workforce of over 500,000 passionate individuals speaking more than 300 languages, Teleperformance is a global leader in digital business services. We help the world's best brands streamline their operations in meaningful and sustainable ways, making a significant impact in supporting communities, clients, and the environment. Our company culture is built on the principles of inclusion, diversity, and employee well-being, ensuring that every employee feels valued, welcomed, and empowered to succeed.

Key Responsibilities: Delivering Exceptional Customer Experiences

• Field customer inquiries and find innovative ways to respond to various questions, issues, and concerns.
• Connect with customers through multiple channels, including phone, email, chat, and social media, to resolve their inquiries effectively.
• Calmly attempt to resolve and de-escalate any issues that arise, prioritizing customer satisfaction.
• Escalate interactions to the appropriate channels when necessary and respond to requests for assistance, including processing payments.
• Track all call-related information for auditing and reporting purposes, providing feedback on call issues.
• Upsell products or services as required, leveraging your knowledge and skills to drive business growth.

Requirements: The Skills and Qualifications We're Looking For

To succeed in this role, you'll need:

• A minimum of 1 year of call center inbound call work experience.
• 6 months of customer service experience preferred, with a proven track record of delivering exceptional customer experiences.
• To be at least 18 years old and a High School Graduate or GED holder.
• The ability to type at least 25 words per minute and be comfortable with desktop computer systems.
• Proven oral and written communication skills, with the ability to navigate Windows operating systems.
• Logical problem-solving skills, with the ability to prioritize tasks and manage your workload effectively.

Nice-to-Haves: Additional Skills that Can Give You a Competitive Edge

While not required, having additional skills such as:

• Experience with customer relationship management (CRM) software.
• Knowledge of industry-specific products or services.
• Previous experience working in a fast-paced, dynamic environment.

can give you a competitive edge and enhance your chances of success in this role.

What We Offer: A Comprehensive Benefits Package and Opportunities for Growth

At Teleperformance, we believe in rewarding our employees for their hard work and dedication. As a Customer Service Representative, you'll enjoy:

• Paid training to help you develop your skills and knowledge.
• Competitive wages that reflect your experience and qualifications.
• A comprehensive benefits package, including medical, dental, vision, 401(k), and more.
• Paid time off to help you recharge and maintain a healthy work-life balance.
• Employee wellness and engagement programs designed to support your overall well-being.

Career Growth Opportunities: Developing Your Skills and Advancing Your Career

At Teleperformance, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have opportunities to:

• Develop your communication and problem-solving skills.
• Gain experience working with diverse customers and products.
• Advance your career through internal promotions and training programs.
• Take on new challenges and responsibilities as you grow and develop.

Our Work Environment: A Collaborative and Engaging Workplace

Our Port St. Lucie, FL location offers a collaborative and engaging work environment where no two days are the same. You'll have the opportunity to interact with diverse individuals, develop your skills, and grow your career. We value our employees and are committed to providing a supportive workplace that fosters happiness, creativity, and engagement.

Join Our Team: Take the First Step towards a Rewarding Career

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Don't miss out on this chance to join our team and start your journey towards a rewarding career. Apply now and take the first step towards a brighter future!

We look forward to hearing from you and exploring how you can contribute to our mission to deliver exceptional customer experiences.