Experienced Customer Service Representative - Live Chat Support Specialist (FULLY REMOTE)

Unlock a World of Flexibility and Career Growth with UPS

Join the United Parcel Service (UPS) team as a Customer Service Representative in our Live Chat department and embark on a journey of professional growth and development in a fully remote setting. As a global leader in logistics, UPS is not just about delivering packages; we're about making connections and fostering a culture of excellence, inclusivity, and teamwork.

About the Role

As a Customer Service Representative - Live Chat Support Specialist, you will be the frontline representative of UPS, providing top-notch support to our valued customers through our live chat platform. Your exceptional communication skills, problem-solving abilities, and customer-centric approach will ensure that every interaction with UPS is a great one.

Key Responsibilities

• Provide exceptional support to customers through our live chat platform, addressing inquiries related to shipments, deliveries, and other UPS services.
• Assist customers with tracking packages, troubleshooting issues, and finding solutions to their problems.
• Document and resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Collaborate with team members to share knowledge, best practices, and escalate concerns when necessary.
• Work independently in a remote setting with minimal supervision, demonstrating self-motivation and discipline.

Essential Qualifications

To succeed in this role, you will need:

• Strong communication skills with the ability to multitask in a fast-paced environment.
• Proficiency in using live chat software or similar tools, with a willingness to learn new technologies.
• A customer-focused attitude and excellent problem-solving skills.
• The ability to work independently in a remote setting with minimal supervision.
• A high school diploma or equivalent; higher education is a plus.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Prior customer service experience, particularly in a live chat or similar environment.
• Experience working in a fast-paced, dynamic environment with multiple priorities.
• Familiarity with logistics or shipping industry; knowledge of UPS services is a plus.

Skills and Competencies

To excel as a Customer Service Representative - Live Chat Support Specialist, you will need:

• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• A customer-centric approach with a passion for delivering exceptional service.
• The ability to work in a team environment, even in a remote setting.
• Self-motivation, discipline, and a strong work ethic.
• Technical skills, including proficiency in live chat software and other customer service tools.

What We Offer

At UPS, we offer a comprehensive package of benefits and rewards to our team members, including:

• Competitive hourly pay with opportunities for growth and development.
• Flexible working hours to fit your schedule, ensuring a healthy work-life balance.
• Comprehensive training to set you up for success in your role.
• A supportive team environment, even in a remote setting, with access to UPS employee benefits.
• Opportunities for career advancement and professional growth.

Work Environment and Company Culture

At UPS, we're committed to fostering a positive, inclusive, and dynamic work culture that values diversity, equity, and inclusion. As a fully remote team member, you will be part of a global community of professionals who share a passion for delivering exceptional customer service and making a difference in their communities.

Requirements for Success

To succeed in this role, you will need:

• A reliable internet connection and a quiet, dedicated workspace.
• Availability to work during designated hours, including weekends or evenings as needed.
• A strong commitment to delivering exceptional customer service and making every interaction with UPS a great one.

Join Our Team!

If you're a motivated, customer-focused professional looking for a challenging and rewarding role in a fully remote setting, we want to hear from you. At UPS, we're not just about logistics; we're about connections, and we're committed to fostering a culture of excellence, inclusivity, and teamwork. Apply today to join our Live Chat team and start your journey with a world-class organization!

Are You the One We're Looking For?

If you believe you have what it takes to succeed as a Customer Service Representative - Live Chat Support Specialist, submit your application without delay. We're keen to hear from talented candidates like you who share our passion for delivering exceptional customer service and making a difference in their communities.