Customer Service Tolling Representative - Remote Inbound Call Center Role with Career Growth Opportunities

Join workwarp's Innovative Team as a Customer Service Tolling Representative

At workwarp, we're revolutionizing the customer service landscape with our cutting-edge remote office setup. We're on the hunt for a passionate and talented Customer Service Tolling Representative to join our dynamic team at the Tampa ValorVIP (MCI Company) office. As a Customer Service Tolling Representative, you'll be at the forefront of delivering exceptional customer experiences, resolving complex issues, and driving business growth.

About the Position

This entry-level, on-site role is designed to provide a comprehensive customer service experience, handling inbound inquiries, troubleshooting customer disputes, processing payments, and addressing process-related queries. Our ideal candidate is a highly motivated, reliable, and customer-centric individual with excellent communication skills. You'll be working in a fast-paced environment where no two calls are the same, and your problem-solving skills will be put to the test.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner, ensuring a best-in-class customer experience.
• Listen attentively to customers, understand their needs, and resolve customer issues efficiently.
• Research systems to find missing information and coordinate with other departments to resolve complex issues.
• Follow the processes of the Client program, performing all tasks in a courteous and professional manner.
• Utilize systems and technology to complete account management tasks, accurately document and process customer claims, and comply with requirements surrounding confidential information.
• Escalate customer issues appropriately to the managerial team, ensuring timely resolution.
• Participate in meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements, demonstrating reliability and punctuality.

Essential Qualifications

To succeed in this role, you'll need:

• To be at least 18 years old and hold a high school diploma or equivalent.
• Experience with data-entry utilizing a computer, with the ability to type swiftly and accurately (20+ words a minute).
• Fluency in English, both written and spoken.
• A wired, high-speed internet connection (Download speed of 20Mbps+).
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and familiarity with computer and Windows PC applications.
• The ability to evaluate, troubleshoot, and follow-up on customer issues, with an aptitude for conflict resolution, problem-solving, and negotiation.
• A customer service-oriented mindset, being empathetic, responsive, patient, and conscientious.
• The ability to multi-task, stay focused, and self-manage in a fast-paced environment.
• Strong team orientation and customer focus, with excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred Qualifications

While not mandatory, having the following qualifications can give you a competitive edge:

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
• Previous work-at-home experience.
• State or Federal work experience.

What We Offer

At workwarp, we believe in rewarding our talent with a comprehensive benefits package, including:

• Paid Training to get you up to speed.
• Paid Time Off to recharge and relax.
• Medical, Dental, and Vision Coverage Options to protect your health.
• Life Insurance to secure your future.
• Retirement planning to help you achieve your long-term goals.
• Advancement Opportunities to grow your career.
• Flexible Schedules to work-life balance.
• Daily Contests and Prizes to keep things exciting.
• Casual Dress Code to make you feel comfortable.
• Regular Raises to recognize your hard work and dedication.

Career Growth Opportunities

At workwarp, we're committed to your career growth and development. As a Customer Service Tolling Representative, you'll have the opportunity to:

• Develop your skills in customer service, technical support, and account management.
• Take on new challenges and responsibilities as you grow in your role.
• Participate in training and development programs to enhance your knowledge and expertise.
• Advance to senior roles or explore new career paths within the company.

Work Environment and Company Culture

Our company culture is built on innovation, teamwork, and a passion for delivering exceptional customer experiences. As a member of our team, you'll be part of a dynamic and supportive work environment that encourages collaboration, creativity, and growth.

We're committed to creating a workplace that is inclusive, diverse, and respectful of all employees. We believe in fostering a culture that values and supports the well-being of our team members, and we're dedicated to making workwarp a great place to work.

Ready to Join Our Team?

If you're a motivated and customer-centric individual looking for a challenging and rewarding role, we want to hear from you. Apply now to join our team as a Customer Service Tolling Representative and start your journey to a fulfilling career with workwarp.

Don't miss out on this opportunity to grow your career with a innovative company. Apply today!