Experienced Customer Service Representative - Patient Support & Front Desk Operations

Join Our Collaborative Team as a Customer Service Representative - Patient Support & Front Desk Operations

We are excited to announce an immediate hiring opportunity for a skilled and compassionate Customer Service Representative to join our team in Louisville, Kentucky. As a key member of our frontline team, you will play a vital role in delivering exceptional patient support and customer service, ensuring a positive experience for our patients and healthcare providers.

About Our Company and Industry

Our organization operates in the healthcare industry, providing critical services to patients and healthcare providers. We pride ourselves on our commitment to delivering high-quality support and care, and we are seeking a talented Customer Service Representative to help us achieve our mission. As a leader in our field, we offer a dynamic and supportive work environment that fosters growth, learning, and collaboration.

Key Responsibilities

• Respond to incoming calls, emails, and other requests from patients and healthcare providers in a timely and professional manner, meeting or exceeding service level goals.
• Handle a high volume of inbound and outbound calls per shift, providing accurate and helpful information to patients and healthcare providers.
• Accurately capture and update information in our systems, ensuring data integrity and supporting business operations.
• Provide availability, tracking, and shipping information for patient medication as needed, resolving issues and concerns in a timely and effective manner.
• Assist new and returning patients with their application process for services, ensuring a smooth and efficient experience.
• Collaborate with internal stakeholders to resolve patient issues and concerns, promoting a culture of teamwork and customer-centricity.

Essential Qualifications

To succeed in this role, you will need:

• Previous experience in customer service, patient support, or a related field, with a proven track record of delivering exceptional service.
• Strong knowledge of pharmacy operations and customer service principles, with the ability to apply this knowledge in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to effectively interact with patients, healthcare providers, and internal stakeholders.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities while maintaining a high level of accuracy and attention to detail.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and concerns.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a healthcare or pharmacy setting, with knowledge of industry-specific regulations and guidelines.
• Previous experience with customer relationship management (CRM) software and other relevant systems.
• Certifications or training in customer service, patient support, or a related field.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Customer service and patient support expertise, with a strong understanding of customer needs and expectations.
• Effective communication and interpersonal skills, with the ability to build strong relationships with patients, healthcare providers, and internal stakeholders.
• Problem-solving and analytical skills, with the ability to resolve complex issues and concerns.
• Technical skills, including proficiency in CRM software and other relevant systems.
• Adaptability and flexibility, with the ability to adjust to changing priorities and circumstances.

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative with our organization, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development and training programs, designed to enhance your skills and knowledge.
• Opportunities for advancement and career progression, with a clear path for growth and development.
• A supportive and collaborative work environment, with a culture that encourages learning and innovation.

Work Environment and Company Culture

Our organization is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our culture is built on a foundation of:

• Collaboration and teamwork, with a focus on working together to achieve common goals.
• Innovation and creativity, with a commitment to finding new and better ways to deliver exceptional customer service.
• Diversity and inclusion, with a culture that values and celebrates the unique perspectives and experiences of our employees.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• A competitive salary, with opportunities for growth and development.
• A range of benefits, including medical, dental, and vision coverage, critical illness and accident insurance, and a 401(k) retirement plan.
• Additional perks, such as life insurance, short- and long-term disability, and a health spending account.
• Transportation benefits and an employee assistance program, designed to support your overall well-being.

Why Apply?

If you are a motivated and compassionate customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with our organization, you will have the chance to make a meaningful difference in the lives of our patients and healthcare providers, while developing your skills and advancing your career. Even if you feel you're not a perfect match, we'd still love to hear from you - we are looking for great people to join our friendly team!

Don't miss this opportunity to join our team and make a difference in the healthcare industry. Apply today!