Remote Customer Support and Data Entry Specialist - Join Our Dynamic Team at Workwarp!

Unlock a Rewarding Career with Workwarp: Customer Support and Data Entry Specialist

At Workwarp, we're committed to delivering exceptional service and support to our clients and Wellness Program participants. As a pioneering company in the industry, we're dedicated to fostering a culture of innovation, teamwork, and continuous learning. We're now seeking a highly skilled and motivated Customer Support and Data Entry Specialist to join our remote Customer Support team on a full-time basis.

About the Role

As a Customer Support and Data Entry Specialist, you will play a vital role in providing top-notch customer service, managing data entry tasks, and supporting our internal Account Management teams. This is an exciting opportunity to work with a dynamic team, develop your skills, and grow your career in a forward-thinking organization.

Key Responsibilities

• Provide exceptional customer service to clients and Wellness Program participants via phone, email, and other communication channels.
• Manage high volumes of data entry tasks with accuracy and efficiency, ensuring timely completion and meeting productivity standards.
• Support internal Account Management teams with data-related tasks, queries, and requests.
• Handle inbound and outbound calls with professionalism, responding to customer inquiries and resolving issues promptly.
• Maintain accurate and up-to-date records, ensuring data confidentiality and adhering to company policies.
• Prioritize tasks effectively, managing time efficiently to meet deadlines and achieve team goals.
• Collaborate with colleagues to achieve shared objectives, sharing knowledge and best practices to drive team success.

Essential Qualifications

To excel in this role, you should possess:

• 1-2 years of administrative experience with a customer/client focus (preferred).
• Excellent interpersonal and communication skills, with the ability to interact with diverse stakeholders.
• Strong attention to detail, with a proven ability to perform high volumes of detail-oriented work at an efficient pace.
• Basic computer skills in various software and web-based applications, with a willingness to learn new systems.
• Ability to maintain confidentiality on sensitive items and adhere to company data protection policies.
• Self-motivation and discipline to work effectively in a remote environment.

Preferred Qualifications

While not essential, the following qualifications will be considered advantageous:

• Experience working with inbound and outbound calls, handling customer inquiries, and resolving issues.
• Familiarity with customer support software and data management systems.
• Previous experience in a remote or flexible work environment.

Skills and Competencies

To succeed in this role, you'll need to demonstrate:

• Exceptional customer service skills, with a customer-centric approach.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
• Proficiency in using technology, including software applications and web-based systems.
• Effective communication and interpersonal skills, with the ability to build strong relationships.
• Attention to detail, with a focus on accuracy and quality.
• Adaptability and flexibility, with a willingness to learn and grow.

Career Growth Opportunities and Learning Benefits

At Workwarp, we're committed to supporting your career growth and development. As a Customer Support and Data Entry Specialist, you'll have access to:

• Ongoing training and education to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative team environment that fosters learning and development.

Work Environment and Company Culture

As a remote team member, you'll enjoy:

• A flexible work schedule, with options to work 7am-3pm, 8am-4pm, or 9am-5pm Eastern.
• A casual dress code, allowing you to work comfortably from home.
• A culture that values work-life balance, with opportunities to volunteer in your community.
• Wellness program and teambuilding opportunities with incentives.
• A comprehensive benefits package, including Medical, Dental, Rx, Vision, Life, Disability, 401k with Employer Match, and EAP Mental health benefits.

Compensation and Perks

We offer a competitive salary, along with a range of benefits and perks, including:

• Paid maternity leave after 12 months.
• Paid Time Off, including time off to volunteer in your community.
• Milestone Anniversary Program, recognizing your dedication and commitment.
• Ongoing training and education, supporting your career growth and development.

Join Our Team!

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with Workwarp!

We're looking forward to hearing from you and exploring how you can contribute to our team's success.