Experienced Deputy Sales Manager – Retail Team Leadership and Customer Service Expertise

Introduction to Workwarp and the Role

Workwarp, a pioneering company in the retail industry, is seeking an exceptional Deputy Sales Manager to join our dynamic team. As a Deputy Sales Manager, you will play a vital role in delivering outstanding customer service, driving sales growth, and maintaining a positive image of our brand. If you are a motivated and results-driven individual with a passion for retail and leadership, we encourage you to apply for this exciting opportunity.

Job Overview

As a Deputy Sales Manager at Workwarp, you will be responsible for creating and preserving imaginative store arrangements and merchandise presentation, assisting the Team Leader in accomplishing objectives related to sales, procurement, and labor targets, and supporting the Team Leader by analyzing sales, labor, and reports. You will also exhibit a refined understanding of our products and consistently stay informed on upcoming offerings, maintain favorable interactions with vendors, and establish latest vendor links.

Key Responsibilities

• Creates and preserves imaginative store arrangements and merchandise presentation to drive sales and customer engagement
• Assists the Team Leader in accomplishing objectives related to sales, procurement, and labor targets, ensuring alignment with team and store Standard Operating Procedures
• Supports the Team Leader by analyzing sales, labor, and reports to inform business decisions and optimize performance
• Exhibits a refined understanding of our products and consistently stays informed on upcoming offerings to provide exceptional customer service and support
• Maintains favorable interactions with vendors, establishes latest vendor links, and verifies that all necessary documents are accurately submitted for vendor handling
• Works alongside the Team Leader to address and rectify any problems that arise within the team, ensuring a positive and productive work environment
• Acts as a liaison and takes charge of departmental operations in the absence of the Team Leader, demonstrating strong leadership and decision-making skills
• Committed to maintaining the highest levels of retail execution and meeting them consistently, ensuring exceptional customer satisfaction and loyalty
• Promotes an upbeat culture of collaboration, mutual courtesy, and remarkable spirits, fostering a positive and inclusive work environment
• Serves as a role model for promoting and upholding the Workwarp mission and goals, demonstrating a strong commitment to our values and principles
• Stays cognizant of customer traffic and demands, providing direction to team members to ensure customer satisfaction and happiness, and answers customer inquiries and concerns immediately
• Ensures a high-performing and low-departure team by handpicking, educating, advancing, inspiring, and advising team members with diligence, demonstrating a passion for coaching and mentoring
• Offers thorough and well-considered performance evaluations that are relevant to the respective individuals, providing constructive feedback and support for growth and development

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Over 1.5 years of experience in retail team member roles and at least 6 months of experience as a supervisor, demonstrating a strong understanding of retail operations and leadership principles
• A dynamic and lively demeanor, coupled with an evident inclination towards our offerings, underlying principles, and organizational ideology
• A passion for assisting others through coaching and mentoring for personal advancement, demonstrating a commitment to the growth and development of team members
• Remarkable aptitude in fostering strong relationships with team members, customers, and stakeholders, while motivating and inspiring them to surpass their potential
• Skilled in guiding individuals in a constructive and encouraging way, demonstrating strong leadership and communication skills
• Product knowledge and proficiency in regulatory and safety policies and methods at an advanced level
• Successful financial evaluation, profitability supervision, and inventory management require adeptness at mathematics, demonstrating a strong understanding of business operations and finance
• Exhibiting the ability to successfully make sound judgments, demonstrating strong leadership skills, and effectively managing delegated tasks
• Capability in managing electronic correspondence, proficiency in handling Microsoft Office tools, and ability to operate operations-oriented programs

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Experience in a similar retail environment, demonstrating a strong understanding of industry trends and best practices
• A degree in Business, Marketing, or a related field, demonstrating a strong foundation in business principles and practices
• Certification in retail management or a related field, demonstrating a commitment to ongoing learning and professional development
• Experience with inventory management and control systems, demonstrating a strong understanding of logistics and supply chain management
• Knowledge of sales and marketing principles, demonstrating a strong understanding of customer behavior and market trends

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong leadership and communication skills, demonstrating the ability to motivate and inspire team members
• Excellent customer service skills, demonstrating a commitment to delivering exceptional customer experiences
• Ability to work in a fast-paced environment, demonstrating flexibility and adaptability in the face of changing circumstances
• Strong problem-solving and analytical skills, demonstrating the ability to analyze sales, labor, and reports to inform business decisions
• Ability to lift up to 50 pounds, demonstrating physical capability and stamina
• Ability to stand for long periods, demonstrating physical endurance and stamina
• Ability to work in a team environment, demonstrating a commitment to collaboration and mutual support

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our team members. As a Deputy Sales Manager, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs, demonstrating a commitment to ongoing learning and skill development
• Mentorship and coaching, demonstrating a commitment to the growth and development of team members
• Opportunities for advancement, demonstrating a commitment to career progression and growth
• Access to industry-leading training and development programs, demonstrating a commitment to staying up-to-date with industry trends and best practices

Work Environment and Company Culture

At Workwarp, we pride ourselves on our positive and inclusive work environment. As a Deputy Sales Manager, you will be part of a dynamic and supportive team, committed to delivering exceptional customer experiences and driving business growth. Our company culture is built on the following values:

• A commitment to customer satisfaction and loyalty, demonstrating a focus on delivering exceptional customer experiences
• A commitment to teamwork and collaboration, demonstrating a focus on mutual support and cooperation
• A commitment to ongoing learning and development, demonstrating a focus on skill development and career growth
• A commitment to diversity and inclusion, demonstrating a focus on creating a positive and inclusive work environment

Compensation, Perks, and Benefits

As a Deputy Sales Manager at Workwarp, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive salary, demonstrating a commitment to fair and equitable compensation
• Opportunities for bonuses and incentives, demonstrating a commitment to recognizing and rewarding outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance, demonstrating a commitment to the well-being and health of our team members
• Paid time off and holidays, demonstrating a commitment to work-life balance and employee well-being
• Opportunities for professional development and growth, demonstrating a commitment to ongoing learning and skill development

Conclusion

If you are a motivated and results-driven individual with a passion for retail and leadership, we encourage you to apply for this exciting opportunity. As a Deputy Sales Manager at Workwarp, you will be part of a dynamic and supportive team, committed to delivering exceptional customer experiences and driving business growth. With a range of career growth opportunities and learning benefits, a positive and inclusive work environment, and a comprehensive compensation package, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career in retail management.