Director of Product Management - Cloud Communication Platform as a Service (CPaaS) Solutions - Voice Innovation and Strategy

Join the Sprinklr Team as a Director of Product Management - CPaaS

We're on the hunt for a visionary Director of Product Management to lead our Cloud Communication Platform as a Service (CPaaS) product strategy, focusing on voice solutions. As a key member of our product management team, you'll define and own the product vision, roadmap, and strategy for voice solutions within our CPaaS portfolio. If you're passionate about driving innovation, customer satisfaction, and growth through cutting-edge voice technologies, we want to hear from you!

About Sprinklr

Sprinklr is a leading enterprise software company that's revolutionizing the way businesses interact with their customers. Our unified customer experience management (Unified-CXM) platform, powered by advanced AI, helps companies deliver exceptional human experiences to every customer, every time, across any modern channel. With headquarters in New York City and a global presence, we work with over 1,000 of the world's most valuable enterprises, including Microsoft, P&G, and Samsung. Our mission is to enable every organization on the planet to make their customers happier.

Job Summary

We're seeking an experienced Director of Product Management to lead our CPaaS product strategy, focusing on voice solutions. As a Director of Product Management, you will be responsible for defining and owning the product vision, roadmap, and strategy for voice solutions within our CPaaS portfolio. You will analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation. You will also lead the end-to-end product lifecycle, from ideation to General Availability (GA), and collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions.

Key Responsibilities

• Define and own the product vision, roadmap, and strategy for voice solutions within the CPaaS portfolio.
• Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation.
• Align product goals with the company's strategic objectives and revenue targets.
• Lead the end-to-end product lifecycle, from ideation to General Availability (GA).
• Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking, WebRTC, Network, Solution Architecture for CCaaS, and programmable voice APIs.
• Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in target markets.
• Work closely with customers, partners, and internal stakeholders to understand use cases and pain points.
• Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets.
• Drive adoption through education, training, and customer advocacy programs.
• Act as the primary interface between product management, engineering, marketing, sales, and customer success teams.
• Define and communicate product requirements through detailed PRDs, user stories, and use cases.
• Ensure successful go-to-market strategies, including pricing, packaging, and messaging.
• Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI.
• Continuously refine product features and roadmaps based on data-driven insights and feedback.

Essential Qualifications

• 5+ years of experience in product management, preferably in the telecommunications or cloud communication industry.
• Strong technical background in voice technologies, including SIP trunking, WebRTC, and programmable voice APIs.
• Proven track record of defining and executing product strategies that drive growth, innovation, and customer satisfaction.
• Excellent communication, collaboration, and leadership skills.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and make informed decisions.
• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.

Preferred Qualifications

• Experience with CPaaS, CCaaS, or cloud communication platforms.
• Familiarity with agile development methodologies and product management tools.
• Knowledge of global telecommunications regulations, such as GDPR, TCPA, and local telecom laws.
• Experience working with cross-functional teams, including engineering, marketing, sales, and customer success.
• Strong business acumen, with the ability to drive revenue growth and profitability.

Skills and Competencies

• Strategic thinking and problem-solving.
• Communication and collaboration.
• Leadership and influencing.
• Analytical and data-driven decision-making.
• Adaptability and flexibility.
• Customer-centricity and empathy.

Career Growth Opportunities and Learning Benefits

At Sprinklr, we're committed to helping our employees grow and develop their skills. We offer:

• Continuous learning opportunities with LinkedIn Learning and other platforms.
• Daily meditation breaks and virtual fitness programs.
• Access to Headspace and other wellness tools.
• Career development and mentorship programs.
• Opportunities for growth and advancement within the company.

Work Environment and Company Culture

We're proud of our company culture, which values:

• Diversity, equity, and inclusion.
• Respect and empathy for all employees.
• Collaboration and teamwork.
• Innovation and creativity.
• Customer obsession and satisfaction.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary and bonuses.
• Comprehensive health plans and wellness programs.
• Financial protection and benefits for you and your family.
• Flexible work arrangements, including remote work options.
• Opportunities for professional growth and development.

Conclusion

If you're a motivated and experienced product management professional looking to drive innovation and growth in the cloud communication industry, we want to hear from you! Join our team as a Director of Product Management - CPaaS and help us shape the future of voice solutions. Apply now and take the first step towards a rewarding career with Sprinklr!

Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today and join our team of innovators and customer enthusiasts.