Dispatch Call Center Agent - Overnight Shift - Remote Customer Experience Expert
Join the Leading Edge of Customer Experience as a Dispatch Call Center Agent - Overnight Shift
Be part of a dynamic team that is revolutionizing the way customer experience and sales are handled! Leading Edge Connections, LLC, is a full-service virtual Customer Experience & Sales transformation company that is built for the NOW. We are seeking a highly skilled and motivated Dispatch Call Center Agent to join our team on a full-time basis, working from the comfort of your own home. As a Dispatch Call Center Agent, you will play a critical role in delivering exceptional customer experiences, dispatching technicians or resources to customers, and being an integral part of our family-oriented team.
About Our Company and Culture
At Leading Edge Connections, we pride ourselves on being a company that truly puts people first. Our culture is built on the principles of empathy, care, and a passion for delivering outstanding customer experiences. We believe in fostering a work environment that is supportive, inclusive, and fun. Our team members are our greatest assets, and we invest in their growth and development. If you're looking for a company that values its employees and offers opportunities for personal and professional growth, then we want to hear from you!
Job Summary
As a Dispatch Call Center Agent - Overnight Shift, you will be responsible for taking inbound calls and making outbound calls to customers, dispatching technicians or resources to customers, and providing exceptional customer service with empathy and care. You will be part of a team that is dedicated to delivering world-class customer experiences and driving business results. This is a fantastic opportunity to grow your career in a fast-paced and dynamic environment.
Key Responsibilities
- Take inbound calls and make outbound calls to customers daily, responding to their queries and resolving their issues in a timely and professional manner.
- Dispatch the proper technicians or resources to customers, ensuring that their needs are met and exceeded.
- Remain calm and composed in the face of potentially distressed customers, providing empathetic and caring support.
- Be on time each day, adhering to our high standards of attendance and punctuality.
- Provide customer service with empathy and care, ensuring that client needs are met and exceeded.
- Ensure accurate and efficient data entry and word processing, maintaining high levels of accuracy and attention to detail.
- Collaborate with colleagues and management to drive business results and achieve team goals.
Requirements and Qualifications
Essential Qualifications:
- 1 year of call center experience (dispatch or customer service).
- Must have your own computer (desktop or laptop with a 4-core processor).
- Must have a wired USB headset with a microphone.
- Reliable and dependable with excellent attendance and punctuality.
- Experience with data entry and word processing.
- Basic computer knowledge and proficiency.
- Team-oriented with a positive, "can-do" attitude.
- Fluent in writing, reading, and speaking English.
Preferred Qualifications:
- 2 monitors/screens (required for some projects).
- 2 years or more experience in a call center environment (sales or customer service).
- Experience in Salesforce, Hubspot, or other CRM, DialPad is a definite plus.
Skills and Competencies
To succeed as a Dispatch Call Center Agent - Overnight Shift, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment with attention to detail and accuracy.
- Empathy and care for customers, providing exceptional customer service.
- Basic computer knowledge and proficiency.
- Ability to work independently and as part of a team.
Career Growth Opportunities and Learning Benefits
At Leading Edge Connections, we are committed to the growth and development of our team members. We offer:
- Opportunities for career advancement and professional growth.
- Comprehensive training and onboarding program.
- Ongoing coaching and feedback.
- Access to industry-leading technology and tools.
- Recognition and rewards for outstanding performance.
Work Environment and Company Culture
We offer a unique and supportive work environment that is:
- Fully remote, allowing you to work from the comfort of your own home.
- Flexible, with opportunities for overtime and career advancement.
- Fun and engaging, with a team-oriented culture.
- Focused on delivering exceptional customer experiences and driving business results.
Compensation, Perks, and Benefits
We offer a competitive compensation package that includes:
- $15-$16 per hour W2.
- Opportunities for overtime and bonuses.
- Comprehensive benefits package (medical, dental, vision).
- Paid time off and holidays.
Conclusion
If you're looking for a challenging and rewarding role as a Dispatch Call Center Agent - Overnight Shift, then we want to hear from you! Join our team and be part of a company that is revolutionizing the way customer experience and sales are handled. Apply today and take the first step towards a fulfilling and successful career!
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