Experienced Dutch Customer Service Representative - Remote Opportunity with One of the Big Five IT Companies - Immediate Hiring

Join the Team: Dutch Customer Service for a Global IT Leader

Are you passionate about technology and delivering exceptional customer experiences? Do you have a flair for communication in Dutch and a knack for problem-solving? We have an exciting opportunity for you to join our team as a Dutch Customer Service Representative for one of the world's most renowned IT companies. As a key member of our customer experience team, you will have the chance to work with a leading global brand, supporting customers from the Netherlands and Belgium.

About Teleperformance Greece

Teleperformance Greece is a pioneer in customer services, connecting customers with top brands for over 30 years. Our diverse team of over 12,000 people from 110+ nationalities takes pride in representing major global businesses such as Microsoft, Canon, Netflix, PayPal, ASOS, VW, and Audi. We offer a range of services, including Customer Care, Sales & Technical Support, and Content Moderation for Social Media. Our collaboration with one of the Big Five IT companies is growing, and we're looking for talented individuals like you to join our Dutch customer experience team.

Job Summary

As a Dutch Customer Service Representative, you will be the primary point of contact for customers in the Netherlands and Belgium, providing top-notch support via phone, chat, and email. You will work closely with our team to resolve customer queries, ensure timely case closure, and maintain high customer satisfaction levels. This is a unique opportunity to develop your skills, work with a leading brand, and advance your career in a multinational company.

Key Responsibilities

• Customer Communication: Interact with customers via phone, chat, and email to resolve queries and provide product information.
• Case Management: Track and follow cases to ensure efficient and timely closure.
• Customer Satisfaction: Maintain high customer satisfaction levels, representing a major brand.
• Account Management: Assist customers with managing and securing their accounts and passwords.
• Technical Support: Set up repairs for hardware-related issues and escalate unresolved cases to 2nd level support Interaction Experts.
• Continuous Improvement: Contribute to improving customer service processes and procedures.

Requirements and Qualifications

• Language Skills: Fluency in Dutch and advanced English knowledge.
• Technical Familiarity: Familiarity with iOS and/or MacOS, or comparable technology, is preferred.
• Customer Experience: Prior customer support experience is an advantage.
• Troubleshooting Skills: Strong troubleshooting skills to resolve customer issues efficiently.
• Communication Skills: Excellent communication and interpersonal skills.

What We Offer

• Competitive Salary: A competitive monthly salary + 2 extra salaries per year.
• Relocation Support: Complete support to help you ease your relocation to Greece, including flight ticket expenses, hotel accommodation, and assistance with house searching.
• Health Care Benefits: Health care benefits and numerous other discounts.
• State-of-the-Art Premises: A great working environment with relaxing break areas.
• Career Growth: Opportunities to advance your career and develop strong experience and skills while representing one of the biggest brands worldwide.

Why Join Us?

By joining our team, you will have the chance to work with a leading global brand, develop your skills, and advance your career in a multinational company. We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package.

Work Environment and Company Culture

At Teleperformance Greece, we pride ourselves on our diverse and inclusive work environment. Our team is made up of people from over 110 nationalities, and we celebrate our differences. We offer a range of benefits and perks to support our employees' well-being and career growth.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a flair for communication in Dutch, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.

Conclusion

Don't miss this opportunity to join our team as a Dutch Customer Service Representative and work with one of the Big Five IT companies. Apply now and take the first step towards an exciting and rewarding career in customer service.