Immediate Hiring: Experienced Field Support Representative – Customer Liaison and Administrative Operations Specialist
About the Role:
Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a strong desire to learn and grow in a dynamic environment? We are seeking an experienced Field Support Representative to join our team at Workwarp, a leading provider of innovative solutions in the Water Treatment Industry. As a Field Support Representative, you will play a critical role in ensuring the satisfaction of our customers, while also contributing to the efficient functioning of our large field sales and service team.About the Company:
Workwarp is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. We are committed to providing our customers with the best possible experience, and we are seeking a talented individual to join our team who shares our passion for delivering exceptional results. Our company culture is built on a foundation of trust, respect, and open communication, and we offer a range of benefits and opportunities for growth and development.Key Responsibilities:
As a Field Support Representative, you will be responsible for the following key tasks:- Providing exceptional customer service through effective communication, problem-solving, and relationship-building
- Coordinating with the local ChemTreat team to accomplish sales and administrative tasks associated with the efficient functioning of a large field sales and service team
- Participating in team training, customer training, service functions, and sales campaigns
- Developing strong, interpersonal relationships with our local representatives and customers to facilitate internal efficiencies and improve customer satisfaction
- Acting as a ChemTreat customer liaison and problem solver
- Working with ChemTreat corporate to anticipate changes and updates in software and systems, and communicating these changes to the Area Managers and service and sales teams
- Developing strong interpersonal relationships with the field sales and service teams to effectively recreate the support services that facilitate employee and customer satisfaction
- Utilizing formats as directed by the Team to collect, present, and disseminate data related to the financial management of the team, and collecting/maintaining information to facilitate the management of price and contracts
- Coordinating events such as Team meetings, customer entertainments, and travel arrangements
- Using CT Vista, MS Office, Power BI, tank monitoring software, and other tools to generate internal and external reports in support of account management functions
- Placing and tracking orders, reviewing customer guides, updating customer pricing, reviewing invoicing for accuracy, and managing administrative functions associated with account management consistent with requirements as directed by the responsible representatives
Requirements:
To be successful in this role, you will need to possess the following qualifications and skills:- High School Diploma: Business school or college courses preferred
- Minimum two years of experience in a similar role, with a strong background in customer service, administration, and problem-solving
- Ability to work independently with minimal supervision, and to prioritize tasks and manage multiple projects simultaneously
- Proven technical aptitude and business knowledge, with a strong understanding of software and systems used in the Water Treatment Industry
- Strong attention to detail, with excellent organizational, multi-tasking, and follow-up skills
- Excellent communication and interpersonal skills, with the ability to communicate effectively using a variety of styles and techniques
- Proficiency in Microsoft Office applications, including Microsoft PowerPoint, and proficiency in typing
- Minimum of 5 years of experience in the Water Treatment Industry
Benefits:
As a Field Support Representative at Workwarp, you will enjoy a range of benefits, including:- Competitive salary
- 401K plan
- Comprehensive medical benefits, including vision and dental
- Expense account and company credit card
- Tuition reimbursement
- A variety of family benefits
Career Growth Opportunities:
At Workwarp, we are committed to helping our employees grow and develop their careers. As a Field Support Representative, you will have the opportunity to:- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on additional responsibilities and projects to challenge yourself and demonstrate your capabilities
- Collaborate with other teams and departments to develop new ideas and solutions
- Contribute to the development of new policies and procedures to improve our operations and customer service