**Experienced Front Office Coordinator – VIP Guest Services and Operations**

Are you a highly motivated and organized individual with a passion for delivering exceptional guest experiences? Do you thrive in fast-paced environments and possess excellent communication skills? We're seeking an experienced Front Office Coordinator to join our team at Aulani, A Disney Resort & Spa, where you'll play a vital role in ensuring our VIP guests receive the highest level of service and attention. **About Us** Aulani, A Disney Resort & Spa is a luxurious vacation destination that offers a unique blend of relaxation, adventure, and Disney magic. Our resort is designed to provide an unforgettable experience for our guests, and we're looking for talented individuals like you to help us deliver on that promise. As a Front Office Coordinator, you'll be part of a dynamic team that's dedicated to providing exceptional guest service, ensuring seamless operations, and exceeding expectations. **Job Summary** We're seeking an experienced Front Office Coordinator to join our team at Aulani, A Disney Resort & Spa. In this role, you'll be responsible for providing personalized and excellent guest service to VIP guests, serving as a liaison between special attention guests and other lines of businesses, and maintaining business and guest confidentiality. You'll also be responsible for transporting VIP guests, responding to and assisting all guest inquiries and concerns, and working in accordance with Disney's Five Keys to provide excellent Disney service. **Key Responsibilities** * Assist with planning special attention guests' vacations at Aulani, A Disney Resort & Spa * Provide personalized and excellent guest service to guest inquiries and requests * Serve as liaison between special attention guests and other lines of businesses * Respond to and assist all guest inquiries and concerns * Maintain business and guest confidentiality * Transport VIP guests * Always work in accordance with Disney's Five Keys to provide excellent Disney service * Complete other relevant tasks with leadership direction **Essential Qualifications** * Resort hotel operations required * Valid Hawaii State driver's license, and clean driving record for the past six months * Must be able to satisfy and obtain airport security clearances for VIP arrivals * Strong computer skills a must; ability to learn and work in different computer applications * Exhibit strong ability to multi-task and focus in a fast-paced environment * Possess exceptional guest service skills, including guest service recovery * Consistently models the Disney Values, Aulani Values, and Disney's Five Keys * Comfortable working with high-profile guests and executive offices * Able to make operational decisions off of strong existing knowledge of front office operations * Must be a critical thinker and problem solver * Able to work effectively with minimal supervision * Full flexibility with schedule, including AM, MID, and PM shifts, including back-to-back shifts and possible split days off when business needs require * Strong verbal and written communication skills * Ability to remain professional and helpful when handling complex guest concerns * Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, A Disney Resort and Spa * Must stay calm in highly stressful situations * You will need to successfully complete and pass all job-related training after onboarding **Preferred Qualifications** * College degree or above, major in tourism management or hotel management * Previous experience in a high-volume, fast-paced office-type environment * Detailed knowledge of Aulani, A Disney Resort and Spa and products * Proficiency with Microsoft Office products, including Microsoft Excel, Word, and PowerPoint **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work effectively in a fast-paced environment * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information * Strong computer skills, including proficiency in Microsoft Office products * Ability to work effectively with minimal supervision * Strong guest service skills, including guest service recovery * Ability to remain professional and helpful when handling complex guest concerns **Career Growth Opportunities and Learning Benefits** As a Front Office Coordinator at Aulani, A Disney Resort & Spa, you'll have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. We offer a range of training programs and development opportunities to help you grow and succeed, including: * On-the-job training and mentorship * Leadership development programs * Guest service training and certification * Professional development opportunities, including workshops and conferences * Opportunities for advancement and career growth **Work Environment and Company Culture** Aulani, A Disney Resort & Spa is a vibrant and dynamic work environment that's dedicated to providing exceptional guest experiences. Our team is passionate about delivering Disney magic, and we're looking for talented individuals like you to join our team. As a Front Office Coordinator, you'll be part of a close-knit team that's committed to excellence, innovation, and guest satisfaction. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a salary of $33.44 per hour, plus select benefits, such as medical, financial, and other benefits, dependent on the level and position offered. To learn more about our benefits, visit [https://jobs.disneycareers.com/benefits](https://jobs.disneycareers.com/benefits). **How to Apply** If you're a motivated and organized individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. To learn more about the application process and to submit your application, please visit [https://frontliner.clarios.com/job/immediate-hiring-front-office-coordinator-4g4r4.html](https://frontliner.clarios.com/job/immediate-hiring-front-office-coordinator-4g4r4.html). **Join Our Team** We're looking for talented individuals like you to join our team at Aulani, A Disney Resort & Spa. If you're passionate about delivering exceptional guest experiences and have a strong desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Apply for this job