**Experienced Front Office Staff – Patient Care Coordinator and Administrative Support Specialist**

Are you a highly motivated and compassionate individual with exceptional communication skills? Do you thrive in a fast-paced environment where no two days are the same? We're seeking an experienced Front Office Staff member to join our dynamic team at our audiology clinic, where we're dedicated to providing exceptional patient care and exceeding expectations. **About Our Clinic** Our audiology clinic is a leading provider of hearing healthcare services, renowned for our commitment to delivering personalized care and exceptional patient experiences. We're a team of passionate professionals who share a common goal: to empower individuals to live their best lives by addressing their hearing health needs. Our clinic is a vibrant and inclusive workplace where collaboration, innovation, and a passion for excellence drive our success. **Job Summary** As a Front Office Staff member, you'll play a vital role in ensuring the smooth operation of our clinic, providing exceptional patient care, and supporting our administrative functions. You'll be the first point of contact for patients, handling phone calls, scheduling appointments, and managing patient information. Your attention to detail, organizational skills, and ability to multitask will be essential in this role. **Key Responsibilities** * Greet patients, answer phone calls, and make appointments in a friendly and professional manner * Confirm insurance benefits and utilize our online patient database and insurance portals to ensure seamless patient care * Convert inbound inquiry phone calls to scheduled appointments, utilizing your exceptional communication skills to build rapport with patients * Respond to text messages and website chat through our clinic systems, providing timely and accurate information to patients * Track calls on Excel spreadsheets and manage Accounts Receivable, ensuring accurate financial records * Evaluate hearing aid issues and clean hearing aids (training provided), demonstrating a commitment to patient care and satisfaction * Maintain a high level of patient satisfaction, valuing and loving our patients above all **Essential Qualifications** * 1-2 years of experience in a front office or administrative role, preferably in a healthcare setting * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * Excellent communication and interpersonal skills, with the ability to build rapport with patients and colleagues * Proficient in Microsoft Office, particularly Word and Excel; ability to learn our clinic database and insurance portal * Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively * Ability to work in a fast-paced environment, remaining calm and composed under pressure * Commitment to providing exceptional patient care and exceeding expectations **Preferred Qualifications** * Experience working in an audiology clinic or healthcare setting * Familiarity with electronic medical records (EMRs) and practice management software * Bilingual or multilingual skills, with the ability to communicate effectively with patients from diverse backgrounds * Certification in medical administration or a related field **Skills and Competencies** * Exceptional communication and interpersonal skills * Strong organizational and time management skills * Ability to multitask and prioritize tasks effectively * Proficient in Microsoft Office, particularly Word and Excel * Ability to learn our clinic database and insurance portal * Commitment to providing exceptional patient care and exceeding expectations * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment, remaining calm and composed under pressure **Career Growth Opportunities and Learning Benefits** At our clinic, we're committed to investing in our team members' growth and development. As a Front Office Staff member, you'll have opportunities to: * Develop your skills and knowledge in patient care, administrative functions, and clinic operations * Participate in ongoing training and professional development programs * Collaborate with our team to implement new initiatives and improve patient care * Contribute to our clinic's success and growth, with opportunities for advancement and career progression **Work Environment and Company Culture** Our clinic is a vibrant and inclusive workplace where collaboration, innovation, and a passion for excellence drive our success. We're committed to creating a work environment that's supportive, flexible, and empowering. As a Front Office Staff member, you'll enjoy: * A hybrid work model, combining remote work with time in our office * A competitive salary, reflecting your skills and experience * Opportunities for professional growth and development * A collaborative and supportive team environment * A commitment to work-life balance and flexibility **Compensation, Perks, and Benefits** As a Front Office Staff member, you'll enjoy a competitive salary, benefits, and perks, including: * A base hourly rate of $14.42, with opportunities for commission on total sales * 8 paid holidays and paid time off * 401(k) matching and health insurance * Paid training and professional development opportunities * A comprehensive benefits package, including medical, dental, and vision insurance **Schedule** As a Front Office Staff member, you'll work a standard 8-hour shift, Monday through Friday, with no weekends. Your schedule will be flexible, with opportunities for remote work and flexible hours. **How to Apply** If you're a motivated and compassionate individual with exceptional communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and discussing how you can become a vital part of our success story. **Apply Now** Don't miss this opportunity to join our dynamic team and make a difference in the lives of our patients. Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job