Experienced Bilingual Medical Assistant – Virtual Care Coordination and Clinical Support for Aging Adults with Long-Term Home Care Needs

About Vesta Healthcare

Vesta Healthcare is a specialized medical group dedicated to empowering caregivers and improving the lives of aging adults with long-term home care needs. Our mission is to create a seamless and integrated care experience by partnering with home care agencies, caregivers, and patients to provide personalized clinical support and virtual care coordination. At Vesta Healthcare, we recognize the vital role caregivers play in the lives of those they care for, and we're committed to providing them with the resources and support they need to excel in their roles.

Job Summary

We're seeking an experienced Bilingual Medical Assistant to join our team as a Virtual Care Coordinator. As a key member of our care team, you'll be responsible for coordinating the care of members enrolled in Medicare's chronic care management program, providing practice support, and ensuring data quality and accuracy. If you're passionate about making a difference in the lives of caregivers and their patients, we encourage you to apply.

Key Responsibilities

• Provide practice support, including contacting members, caregivers, and care team members as directed, and working closely with the clinical team to improve the health and care of our members.
• Coordinate care for members of the program, including periodic telephonic outreach calls and documentation in the appropriate platform to ensure compliance.
• Collaborate with the supervising provider and staff to conduct outreach, assessment, and service planning to coordinate care for CCM patients.
• Ensure data quality and accuracy through data entry within operating dashboards, reporting, and workflow platforms.
• Provide administrative support, including data cleansing and other tasks as assigned or requested.

Requirements

To be successful in this role, you'll need to possess the following qualifications and skills:

• Language Proficiency: Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading, and speaking) is required.
• Experience: A minimum of 2 years of experience working in a healthcare setting is required.
• Schedule: Ability to work Monday - Friday, 9:00 am - 6:00 pm EST, and rotating holiday shifts is required.
• Medical Terminology: Knowledge and understanding of medical terminology is required.
• Chronic Care Management: Knowledge and understanding of chronic care management processes is required.
• Customer Service: A customer service mindset for both internal and external customers is required.
• Certifications: Medical Assistant and/or Medical Scribe Certification is required.
• Computer Skills: Strong proficiency in computer software navigation, data entry, and data cleansing is required.
• Google Suite: Fundamental knowledge of Google Docs, Sheets, Slides, or similar is required.
• Teamwork: Ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills is required.

Preferred Qualifications

In addition to the requirements listed above, we prefer candidates with the following qualifications and skills:

• Additional Language Proficiency: Fluency in additional languages, such as Mandarin, Cantonese, or Russian, is a plus.
• Experience with Electronic Health Records (EHRs): Experience with EHRs, such as Epic or Cerner, is a plus.
• Knowledge of Home Care Regulations: Knowledge of home care regulations and guidelines is a plus.

What We Offer

At Vesta Healthcare, we're committed to providing our team members with a comprehensive benefits package and a supportive work environment. Some of the benefits we offer include:

• Competitive Salary: A competitive salary of $20.00 hourly.
• Health, Dental, and Vision Insurance: Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us.
• Paid Time Off: Paid vacation, paid sick/personal days, and ~12 paid holidays.
• Home Office Reimbursement: One-time reimbursement to set up your home office.
• Monthly Reimbursement: Monthly reimbursement for internet or other home office expenses.
• Gym Reimbursement: Monthly gym reimbursement to be used for gyms, online classes, etc.
• Basic Life and AD&D Insurance: Basic life and AD&D insurance paid fully by us.
• Short-term and Long-term Disability Benefits: Short-term and long-term disability benefits paid fully by us.
• Voluntary Benefits: Voluntary benefits, such as pet, home, and auto insurance, plus more.
• Pre-tax Flex Spending/Dependent Care/Transit Accounts: Pre-tax flex spending, dependent care, and transit accounts.
• 401(k) with Match: 401(k) with match.

Career Growth Opportunities

At Vesta Healthcare, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job Training: On-the-job training and mentorship from experienced team members.
• Professional Development Opportunities: Professional development opportunities, such as conferences, workshops, and online courses.
• Leadership Development Programs: Leadership development programs to help you advance your career.

Work Environment and Company Culture

At Vesta Healthcare, we're committed to creating a supportive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the following principles:

• Collaboration: Collaboration and teamwork are essential to our success.
• Communication: Open and transparent communication is key to our success.
• Empowerment: We empower our team members to take ownership of their work and make decisions.
• Continuous Learning: We're committed to continuous learning and professional development.

How to Apply

If you're passionate about making a difference in the lives of caregivers and their patients, we encourage you to apply for this exciting opportunity. Please submit your application today!