Customer Service Representative - Costco Membership Administration Center in Oklahoma

Join the Costco Team as a Customer Service Representative

At Costco, we're committed to delivering exceptional customer experiences and building strong relationships with our members. As a Customer Service Representative at our Membership Administration Center in Oklahoma, you'll play a vital role in providing top-notch support to our customers, resolving issues, and promoting our brand values.

About the Role

This is a full-time, 8-hour shift position based in Oklahoma, with no remote work options available. As a Customer Service Representative, you'll be the primary point of contact for our members, answering calls, responding to inquiries, and resolving complex issues related to Costco.com, online orders, tracking, and deliveries.

Key Responsibilities

• Answer a high volume of incoming calls and member-facing inquiries, providing timely and effective solutions
• Determine member needs and provide appropriate solutions, including answering general Costco.com/item questions and investigating complex circumstances related to online orders
• Consider and offer compensations as needed, demonstrating empathy and a customer-centric approach
• Act as a liaison between Costco.com clients, merchants, buying, and operations staff, ensuring seamless communication and issue resolution
• Utilize multiple computer programs simultaneously on different screens while on the phone or responding to inquiries, showcasing technical skills and adaptability
• Apply critical thinking and decision-making skills to resolve order/item/delivery issues, ensuring prompt and effective solutions

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or GED equivalent
• E-commerce Customer Service Specialist Certification (completed within 14 days of training)
• Previous customer care experience (preferred)
• Proficiency in customer service, computer literacy, professional business writing, typing (minimum 30 wpm), and excellent communication skills
• Ability to work a flexible schedule, including weekends and split days off

Preferred Qualifications

We're looking for candidates with:

• A strong background in customer support, including excellent interpersonal skills, prompt agreeable assistance, and outstanding completion
• The ability to adapt and function well under stress in a fast-paced environment
• Capacity to take ownership and tackle issues, demonstrating problem-solving skills and initiative
• Strong time management skills, ensuring efficient issue resolution and minimal wait times
• Bilingual capabilities (or more)

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive hourly salary of $25
• A comprehensive benefits package (details available upon request)
• Opportunities for career growth and professional development within the company
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• Training and development programs to enhance your skills and knowledge

Our Culture

At Costco, we're committed to creating a workplace that's inclusive, diverse, and welcoming to all employees. We:

• Value diversity and promote equal opportunities for all candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status
• Provide disability accommodations to ensure a smooth and accessible hiring process
• Foster an LGBTQ+-friendly work environment that promotes inclusivity and respect
• Encourage age-inclusive practices and respect for all employees, regardless of age
• Offer diversity and inclusion training and programs to promote a culture of understanding and empathy

Why Join Costco?

By joining our team, you'll become part of a global membership warehouse chain that's dedicated to delivering exceptional customer experiences and building strong relationships with our members. You'll have the opportunity to:

• Develop your skills and knowledge in a dynamic and fast-paced environment
• Build a rewarding career with opportunities for growth and advancement
• Be part of a company that's committed to making a positive impact on our communities
• Enjoy a comprehensive benefits package and competitive compensation

Take the Next Step

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity: Costco is an equal opportunity employer and welcomes applications from qualified candidates. We are committed to diversity, equity, and inclusion in our hiring practices and workplace culture.