Experienced Airport Customer Service Agent – Frontier Airlines Representative at Ontario International Airport

Introduction to Unifi Aviation LLC and the Role

Imagine being part of a dynamic team that makes a difference in the lives of thousands of travelers every day. At Unifi Aviation LLC, we are dedicated to providing exceptional customer service as the trusted partner of Frontier Airlines at Ontario International Airport (ONT). As an Airport Customer Service Agent, you will be the face of our company, ensuring that every passenger has a positive and memorable experience. If you are passionate about delivering top-notch service, thrive in fast-paced environments, and are eager to grow with a rapidly expanding business, we invite you to join our team.

About Our Company Culture

Unifi Aviation LLC is built on a foundation of excellence, diversity, and inclusion. We believe that our employees are our greatest assets, and we are committed to fostering an environment that is supportive, equitable, and stimulating. Our company values the unique perspectives and contributions of each team member, recognizing that together, we can achieve more. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, ages, and abilities, and we are dedicated to creating a workplace where everyone feels valued and empowered to succeed.

Key Responsibilities of the Airport Customer Service Agent Role

As the first point of contact for our customers, you will play a vital role in ensuring their travel experience is seamless and enjoyable. Your responsibilities will include:

• Assisting passengers with baggage pick-up, addressing any issues promptly and professionally.
• Resolving problems related to delayed, lost, or damaged items in a courteous and efficient manner.
• Utilizing computer software to track and catalog luggage, maintaining accurate records and updates.
• Providing exceptional customer service, handling interactions with empathy, patience, and a positive attitude.
• Performing other related duties as assigned, demonstrating flexibility and a willingness to support the team.
• Lifting, carrying, pushing, or pulling items of up to 70 pounds regularly, and occasionally lifting weights of 40 to 50 pounds on raised surfaces, ensuring safety and adherence to protocols.

Essential Qualifications for the Position

To be successful in this role, you will need to meet the following basic qualifications:

• Be a local resident of California, with the ability to commute to Ontario International Airport.
• Hold a High School diploma or equivalent (GED).
• Possess a valid In-State Driver's License.
• Pass a pre-employment drug screen, adhering to our company's substance abuse policy.
• Clear a 10-year background check, demonstrating a clean record and trustworthiness.
• Be at least 18 years of age, with the maturity and responsibility required for the role.
• Have the legal authorization to work in the United States, as defined by the Immigration Reform Act of 1986.
• Complete ramp and SIDA training to obtain airport authority identification security clearance.
• Be capable of carrying heavy items up and down jetway stairs, with the physical stamina for the demands of the job.
• Be alert to moving vehicles or aircraft and use radio equipment safely and effectively.

Preferred Qualifications and Skills

While not mandatory, the following skills and qualifications will be advantageous in this role:

• Prior experience in customer service, preferably in an airport or aviation environment.
• Knowledge of airline operations, baggage handling procedures, and relevant software applications.
• Excellent communication and interpersonal skills, with the ability to work with diverse groups.
• Problem-solving and conflict resolution skills, with a calm and professional demeanor.
• Ability to work in a fast-paced, dynamic environment, with flexibility and adaptability.
• Basic computer skills, with proficiency in Microsoft Office and other software applications.

Career Growth Opportunities and Learning Benefits

At Unifi Aviation LLC, we are committed to the growth and development of our employees. As a rapidly expanding business, we offer exciting opportunities for career advancement, professional development, and skill enhancement. You will have the chance to learn from experienced colleagues, participate in training programs, and take on new challenges, preparing you for future roles within the company.

Work Environment and Company Culture Highlights

Our work environment is built on the principles of teamwork, respect, and open communication. We foster a culture that is inclusive, supportive, and stimulating, recognizing the value of each employee's contribution. As a member of our team, you can expect:

• A dynamic and fast-paced work environment that is both challenging and rewarding.
• A supportive team that is passionate about delivering exceptional customer service.
• Opportunities for professional growth and development, with a focus on skill enhancement and career advancement.
• A comprehensive benefits package, including competitive compensation, stock options, and a full range of benefits.
• A commitment to diversity, equity, and inclusion, with a workplace that values and respects individual differences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a base salary of $16.18 per hour. In addition to your salary, you will be eligible for a range of benefits, including:

• Stock options, providing the opportunity to share in the company's success.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off, including vacation days, sick leave, and holidays.
• Opportunities for career advancement and professional development, with a focus on skill enhancement and growth.
• A dynamic and supportive work environment, with a team that is passionate about delivering exceptional customer service.

Conclusion and Call to Action

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for the Airport Customer Service Agent role at Unifi Aviation LLC. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers, while growing and developing your skills in a dynamic and supportive environment. Don't miss this chance to join a rapidly expanding business, with a commitment to excellence, diversity, and inclusion. Apply now to take the first step in an exciting and rewarding career with Unifi Aviation LLC.