Customer Service Representative - Remote - Seasonal Tax Preparation Expert with Inbound/Outbound Call Handling and Excellent Customer Experience

Join Our Team as a Seasonal Customer Service Representative - Remote

Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? Look no further! We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team on a seasonal basis. As a remote worker, you will have the opportunity to work from the comfort of your own home and provide top-notch support to our customers via inbound and outbound calls and/or online channels.

About Our Company and Culture

At Concentrix + Webhelp, we pride ourselves on being a leading global provider of customer experience solutions. Our company culture is built around championing our people, investing in their growth and development, and fostering a work environment that is inclusive, diverse, and fun. We believe in recognizing and rewarding our employees' hard work and achievements, and we offer a range of benefits and programs to support their well-being and career aspirations.

Job Summary

As a Customer Service Representative - Remote, you will play a critical role in delivering exceptional customer experiences and resolving routine problems and questions regarding our clients' products and services. You will work in a fast-paced, dynamic environment, utilizing your excellent communication and interpersonal skills to build strong relationships with our customers. Your primary responsibilities will include providing inbound customer support, helping customers prepare their tax returns, tracking and documenting information in databases, offering additional products and services, and delivering expert customer experiences with a smile.

Key Responsibilities

• Provide Inbound Customer Support: Respond to customer inquiries and concerns via phone, email, or online chat, providing timely and effective solutions to their problems.
• Tax Preparation Support: Assist customers with preparing their tax returns, answering questions, and providing guidance on tax-related matters.
• Database Management: Track, document, and retrieve information in databases, ensuring accuracy and efficiency.
• Upselling and Cross-Selling: Offer additional products and services to customers, promoting our company's offerings and enhancing customer satisfaction.
• Deliver Exceptional Customer Experiences: Provide expert customer experiences, ensuring that every interaction is positive, professional, and memorable.

Requirements and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

• Recent Tax Experience: You should have recent experience working with tax preparation software and/or handling tax-related customer inquiries.
• Customer Service Experience: You should have at least 1 year of customer service experience, preferably in a call center or remote work environment.
• High School Diploma or GED: You should have a high school diploma or equivalent qualification.
• Technical Skills: You should have strong computer navigation skills, proficiency in multi-tasking, and experience working with databases and software applications.
• Quiet and Distraction-Free Work Environment: You should have a quiet, distraction-free environment to work from in your home, with a reliable computer, high-speed internet, and a smartphone.
• Residency Requirements: You must reside in the United States or have a valid U.S. address for residence.
• Flexible Schedule: You should be available to work a flexible schedule, including evenings and weekends, as needed.

What We Offer

At Concentrix + Webhelp, we are committed to investing in our employees' growth and development. As a Customer Service Representative - Remote, you will have access to:

• Paid Training: Comprehensive training program to equip you with the skills and knowledge needed to succeed in your role.
• Performance-Based Incentives: Opportunities to earn incentives and bonuses based on your performance and achievements.
• Lucrative Employee Referral Bonus Opportunities: Chance to earn bonuses for referring friends and colleagues to join our team.
• Health and Wellness Programs: Access to health and wellness programs, including trained partners to help promote a healthy you.
• Mentorship Programs: Supportive mentorship programs to help you navigate your career journey and achieve your goals.
• Diversity, Equity, and Inclusion Initiatives: Participation in programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Employee Recognition and Celebrations: Celebrations and recognition programs, including Concentrix Day, Team Appreciation Day, Customer Service Week, and more.

Why Join Our Team?

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Remote, you will have the chance to:

• Work from Home: Enjoy the flexibility and convenience of working from the comfort of your own home.
• Make a Difference: Make a positive impact on our customers' lives, delivering exceptional experiences and resolving their problems.
• Grow and Develop: Grow and develop your skills and career, with access to training, mentorship, and opportunities for advancement.
• Be Part of a Global Team: Join a global team of over 400,000 game-changers, working together to deliver exceptional customer experiences.

How to Apply

If you are excited about this opportunity and believe you have what it takes to succeed as a Customer Service Representative - Remote, we encourage you to apply today! Please submit your application, including your resume and a cover letter, and we will be in touch with you soon.

Join our team and discover why Concentrix + Webhelp is the employer of choice for over 400,000 game-changers around the globe.