Experienced External Support Engineer – Content Tools and Workflow Optimization for Netflix's Global Content Creation Teams

Join the Netflix Team as an External Support Engineer and Be the Bridge Between Content Creators and Tools Engineering

Are you passionate about technology, content creation, and delivering exceptional user experiences? Do you have a knack for troubleshooting, communication, and collaboration? Netflix, the world's leading streaming entertainment service, is seeking an experienced External Support Engineer to join our team. As an External Support Engineer, you will play a critical role in supporting external content creation teams that use the tools provided by our internal development team. You will be the first point of contact for content teams when they encounter issues with tools and will work closely with the tools engineering team to resolve problems efficiently.

About Netflix and Our Industry

Netflix is a pioneer in the streaming entertainment industry, with over 220 million subscribers in over 190 countries. Our mission is to provide high-quality, engaging content to our users, and we rely on talented professionals like you to help us achieve this goal. Our company culture values innovation, creativity, and collaboration, and we offer a dynamic and supportive work environment that encourages growth and learning.

Key Responsibilities

As an External Support Engineer, your primary responsibilities will include:

• Providing technical support to content/external teams regarding the use of content tools, including troubleshooting and resolving issues
• Creating reference materials and providing training to get external teams up to speed with the toolset
• Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
• Escalating complex or problematic issues to the tool development team and working with production to track these issues in JIRA
• Advocating for tools, workflow improvements, and suggestions from external teams
• Partnering with other engineers to develop tools and processes that improve efficiency and quality
• Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplifying reliability, accountability, and professionalism in all work-related interactions

Essential and Preferred Qualifications

To be successful in this role, you will need:

Essential Qualifications:

• Computer Science or related degree, or equivalent work experience
• Experience supporting a live service or tool environment
• Ability to read and understand C# code
• Good written and verbal communication skills, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously

Preferred Qualifications:

• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years' experience in delivering production-level code in a professional environment

Career Growth Opportunities and Learning Benefits

At Netflix, we believe in empowering our employees to grow and develop their skills. As an External Support Engineer, you will have opportunities to:

• Collaborate with experienced engineers and learn from their expertise
• Develop new skills in content tools and workflow optimization
• Participate in training and development programs to enhance your technical and soft skills
• Contribute to the development of new tools and processes that improve efficiency and quality

Work Environment and Company Culture

At Netflix, we offer a dynamic and supportive work environment that encourages growth and learning. Our company culture values:

• Innovation and creativity
• Collaboration and teamwork
• Diversity and inclusion
• Flexibility and work-life balance

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary range of $150,000 - $325,000 per year, depending on experience and location
• Stock options
• Comprehensive benefits package, including health, dental, and vision insurance
• Flexible work arrangements, including remote work options
• Opportunities for career growth and development

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity as an External Support Engineer at Netflix. As a member of our team, you will play a critical role in supporting external content creation teams and contributing to the development of new tools and processes that improve efficiency and quality. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive compensation package. Don't miss this chance to join our team and be part of the Netflix story!

Apply now and take the first step towards a rewarding career at Netflix!