Trans Operations Expert - Remote Customer Service Representative - $35/Hour - Amazon Transportation Execution Headquarters

Join the Amazon Transportation Execution Team as a Trans Operations Expert

Are you a motivated and analytical individual with excellent communication skills? Do you have a passion for problem-solving and process improvement? Look no further! Amazon is seeking a Trans Operations Expert to join our Remote Operations Center (ROC) team, working from home on a $35/hour contract. As a critical member of our Transportation Execution headquarters, you will play a vital role in ensuring the smooth operation of Amazon's transportation network, supporting various geographies, including North America and Europe.

About Amazon's Transportation Execution

Amazon's Transportation Execution team is responsible for the headquarters and control of transportation execution across the Amazon inventory network. The ROC team guarantees the timely and efficient pickup and delivery of cargo from merchants to Amazon fulfillment centers and from Amazon FCs to transportation hubs. In the event of exceptions, the ROC team steps in to resolve issues and keeps all stakeholders informed on procedures. Additionally, the ROC team analyzes trends in network exceptions and automates processes or proposes process changes to streamline operations.

Domain of a Trans Operations Subject Matter Expert

As a Trans Operations Expert at ROC, you will work with the flow of data between various stakeholders (transporters, centers, and warehouses) and resolve potential issues that impact customer experience and business continuity. Your responsibilities will span two verticals: Inbound and Outbound operations.

Inbound Tasks

• Manage Seller/Transporter/FC relationships, ensuring timely and accurate pickup and delivery of cargo
• Resolve potential issues during the lifecycle of pickup to delivery
• Collaborate with internal stakeholders to ensure seamless communication and issue resolution

Outbound Tasks

• Manage FC/Transporter/Transporter Center relationships, ensuring timely and accurate delivery of customer orders
• Resolve potential issues during the lifecycle of cargo departing the FC and arriving at customer premises
• Collaborate with internal stakeholders to ensure seamless communication and issue resolution

Key Responsibilities

• Provide timely resolution to issues while analyzing and questioning internal tools and making real-time decisions
• Understand requirements, analyze data, and identify trends to drive Client Experience without compromising time
• Develop and implement process improvements to enhance operational efficiency
• Communicate effectively with external clients (transporters, sellers/providers) and internal clients (retail, finance, software support, fulfillment centers)
• Pull data from various databases (using Excel, Access, SQL, and other data management systems) and perform ad-hoc reporting and analysis as needed
• Create and understand performance metrics to drive business results
• Collaborate with Amazon technology groups to ensure business and functional requirements are met
• Rapidly understand the business impact of trends and make informed decisions based on available data
• Methodically escalate issues or changes in data and information to relevant owners and teams to ensure timely resolution
• Work within various time requirements to meet critical business needs while measuring and identifying activities performed
• Demonstrate excellent communication skills, both verbal and written, to create a story framing weekly discoveries and differences to objectives
• Provide real-time client experience by working in a 24*7 operating environment

Requirements

Essential Qualifications

• Bachelor's degree in a quantitative/technical field, such as computer science, engineering, or statistics
• Experience with Excel
• Experience with SQL

Preferred Qualifications

• Excellent interpersonal skills
• Experience with data analysis and process improvement
• Familiarity with Amazon's transportation network and operations

What We Offer

As a Trans Operations Expert at Amazon, you will have the opportunity to:

• Work from home on a $35/hour contract
• Be part of a dynamic and fast-paced team
• Develop your analytical and problem-solving skills
• Collaborate with cross-functional teams to drive business results
• Enjoy a comprehensive benefits package, including competitive pay, opportunities for career growth, and a supportive work environment

Career Growth Opportunities and Learning Benefits

At Amazon, we are committed to helping our employees grow and develop their skills. As a Trans Operations Expert, you will have access to:

• Training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and growth
• A supportive and collaborative work environment that encourages learning and innovation

Work Environment and Company Culture

At Amazon, we pride ourselves on our unique and dynamic work environment. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the principles of innovation, customer obsession, and ownership. We value diversity, inclusion, and teamwork, and we strive to create a work environment that is engaging, challenging, and rewarding.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive pay and benefits
• Opportunities for career growth and advancement
• A supportive and collaborative work environment
• Flexible work arrangements, including remote work options
• A culture that values innovation, customer obsession, and ownership

Conclusion

If you are a motivated and analytical individual with excellent communication skills, we encourage you to apply for this exciting opportunity as a Trans Operations Expert at Amazon's Remote Operations Center. As a critical member of our Transportation Execution team, you will play a vital role in ensuring the smooth operation of Amazon's transportation network and driving business results. Don't miss this chance to join our dynamic team and take your career to the next level!