Experienced Full Stack Client General Manager – Media and Entertainment Industry Expert
About Us
At American Express Global Business Travel (GBT), we're committed to delivering exceptional experiences for our clients and their travelers. As a leading provider of global business travel solutions, we're passionate about empowering our clients to succeed in an ever-changing world. Our team of experts is dedicated to providing innovative solutions, exceptional service, and unparalleled expertise in the Media and Entertainment industry.About the Role
We're seeking an experienced and dynamic Client General Manager to join our team. As a key member of our Media and Entertainment industry team, you'll be responsible for driving growth, developing innovative value-added solutions, and increasing retention for our most important Entertainment clients. If you're passionate about the unique needs of entertainment clients and have a proven track record of success in global account management, project management, and media and entertainment travel, we want to hear from you!Responsibilities
As a Client General Manager, you'll be responsible for:- Possessing an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.
- Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program.
- Identifying unique travel needs that exist for news, sports, film or TV production, and developing innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment.
- Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events and GCG Directors)
- Building a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions.
- Understanding and supporting the dynamic needs of entertainment travel, trends, and evolving requirements
- Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience.
- Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
- Leading the improvement of the American Express Global Business Travel value proposition through consultation, technology road mapping and optimizing online servicing solutions.
- Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
- Researching the marketplace and competitor products and services to highlight the value that distinguishes AEGBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
- Enhancing the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.
- Representing AEGBT to Media and Entertainment prospects as a subject matter expert.
Qualifications
To be successful in this role, you'll need:- Possession of a passion and excitement for the unique needs of entertainment clients.
- Proven success and demonstrable positive results in a global account/client management, and/or project management experience.
- Experience/knowledge of Media and Entertainment Travel.
- Proven success in upselling products, services, and solutions increasing client revenue and profitability.
- Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
- Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel.
- Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
- Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
- Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
- A sophisticated range of communication and presentation skills.
- Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
- Strong financial acumen required to leverage the key drivers of profitability.
- Strong business acumen required to communicate the Amex Global Business Travel value proposition.
- Strong analytical mindset.
- Previous large market/multinational client/global experience preferred.
- Possess a strong understanding of the Global Business Travel marketplace.
- Travel Operations knowledge required.
- Demonstrated knowledge of Business Travel Service Delivery and Client Management.
- Solid understanding of Business Travel Service Delivery technology/tools and processes.
- Advanced software skills (MS Office) required.
- A love of travel, entertainment, and learning.
- A reputation for trust, integrity, and getting things done.
What We Offer
As a Client General Manager at American Express Global Business Travel, you'll enjoy:- A competitive salary and bonus structure.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- The opportunity to work with a leading provider of global business travel solutions and make a real impact on our clients' success.
- A dynamic and collaborative work environment with a team of experts passionate about delivering exceptional experiences.
- Professional development opportunities, including training, mentorship, and career advancement.
- The flexibility to work from home and maintain a healthy work-life balance.
- The chance to work on high-profile entertainment clients and develop innovative solutions to meet their unique needs.