**Experienced Part-Time Remote Customer Experience Associate – Delivering Exceptional Service in the Fashion Industry**

At Rent the Runway, we're revolutionizing the way people experience fashion by providing a platform that empowers women to feel their best every day. As a pioneer in the $2.4 trillion fashion industry, we've disrupted traditional norms by offering a more sustainable, financially-savvy, and joyful way to access high-end fashion. Our mission is to democratize fashion, and we're seeking a talented and dedicated Customer Experience Associate to join our team. **About Us** Rent the Runway (RTR) is a game-changing fashion brand that's been named to CNBC's "Disruptor 50" list five times in ten years and has been recognized as one of Fast Company's Most Innovative Companies. Our CEO and Co-Founder, Jennifer Hyman, has been named to the TIME 100 most influential people in the world and as one of People magazine's "Women Changing the World." We're proud to be a leader in the fashion industry, and we're committed to creating a positive impact on our customers and the world. **About The Team** Our Customer Experience team is the heart of our business, and we're looking for someone who shares our passion for delivering exceptional service and creating lasting relationships with our customers. As a Customer Experience Associate, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. You'll work closely with our team leaders and other CXAs to ensure that every customer interaction is a positive and memorable experience. **About The Job** As a Customer Experience Associate, you'll be responsible for delivering exceptional service to our customers via live chat, phone, and email. You'll be the face of Rent the Runway, championing our core values and providing personalized solutions to our customers' needs. You'll be a subject matter expert on our products, including fit, styles, and inventory, and you'll be able to troubleshoot and resolve customer issues with ease. You'll also be responsible for sharing customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience. **Key Responsibilities:** * Deliver exceptional service and develop lasting relationships with customers via Rent the Runway channels for communication (live chat, phone, and email) * Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to democratize fashion * Maintain knowledge of all Rent the Runway products, including fit, styles, and inventory * Assist customers in finding styles that meet their individual style and event needs * Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions * Deliver personalized service while meeting quality and productivity goals * Share customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience * Contribute to an empathetic, positive, and energetic team culture **Essential Qualifications:** * At least 2 years of experience working in a customer-focused environment * Problem-solving skills and the ability to think quickly in a fast-paced environment * Ability to rebound quickly from difficult customer interactions * Multitasking skills, with the ability to assist multiple customers at once * Strong communication skills, with the ability to listen well and express ideas clearly * Strong integrity, with a commitment to upholding company values and policies * Ability to work efficiently and hold yourself accountable to productivity metrics * Dedicated to providing a Cinderella Experience during each customer interaction * Empathetic and able to see situations from the customer's perspective **Preferred Qualifications:** * Technical aptitude and problem-solving skills * Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc.) * High-speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (RTR will provide laptop & headset) **About You** We're looking for someone who is passionate about delivering exceptional service and creating lasting relationships with our customers. You'll be a strong communicator, a problem-solver, and a team player who is committed to upholding our company values and policies. You'll be able to work efficiently and hold yourself accountable to productivity metrics, and you'll be dedicated to providing a Cinderella Experience during each customer interaction. **Work Environment and Company Culture** As a remote Customer Experience Associate, you'll be working from the comfort of your own home. You'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. You'll have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional service and creating lasting relationships with our customers. **Compensation, Perks, and Benefits** The starting pay rate for this position is non-negotiable and varies by work location: * $16/hr: MA, CO, OR, TX, IL, AZ, VA, FL * $14.50/hr: TN, KS We offer a range of benefits, including: * Flexible scheduling to accommodate your needs * Opportunities for career growth and professional development * A dynamic and supportive team environment * A comprehensive training program to ensure your success * A competitive compensation package **How to Apply** If you're passionate about delivering exceptional service and creating lasting relationships with our customers, we'd love to hear from you. Please submit your application below, and we'll be in touch to discuss your qualifications further. Apply Job! **Equal Opportunity Employer** Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. **Candidate Privacy Policy** By submitting your application, you agree that you have read and acknowledge Rent the Runway's Candidate Privacy Policy, found here. Apply for this job