Experienced Full Stack Customer Support Representative – Remote Healthcare Services and Patient Engagement Specialist at Walgreens

About Walgreens

Walgreens is a well-established American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and expansion, Walgreens has become one of the largest drug store chains in the United States. Our company offers a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more.

Job Summary

We are seeking an experienced and skilled Full Stack Customer Support Representative to join our team at Walgreens. As a key member of our customer support team, you will be responsible for providing exceptional support to our patients, customers, and healthcare professionals. Your primary focus will be on driving patient engagement, improving healthcare outcomes, and ensuring seamless customer experiences. If you are passionate about delivering top-notch customer support and have a strong background in healthcare, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Carry out direct patient care programs, including but not limited to, Drug Treatment Management programs, Vaccination Services, and Payer and Pharma Adherence and Clinical Projects.
• Drive consistency and continuous quality improvement in the delivery of clinical pharmacy patient care and services by analyzing, assessing, and re-planning processes; monitoring and evaluating results; and implementing changes.
• Drive regional pharmacy financial performance by aligning business strategies with organizational financial objectives. Implement and execute patient intervention pharmacy projects to maximize financial performance.
• Support efforts to enhance patient experience by focusing on healthcare services (e.g., patient interviews, medication administration, drug treatment reviews, and retail, clinical, or wellness services, such as vaccinations, disease management, and Specialty programs).
• Provide expertise, resources, training, and support to pharmacists and field management. Support staff training experiences and development opportunities. Promote collaboration and persuade pharmacy staff by encouraging a shared vision and supporting organizational strategies, systems, mission, values, and guidelines of ethics and integrity.
• Conduct data and clinical audits and make vital decisions to ensure accuracy and propriety of medications.
• Review patient accounts and profiles to ensure proper and safe medication treatment. Provide individualized patient/ supplier consultations.
• Through the use of exceptional interpersonal skills, win the trust of patients by listening to their concerns and providing a sounding board for pharmacy issues.
• Provide feedback regarding the effectiveness of the Client Maintenance Program, including comments from patients as the value of individual consultations.
• Be responsible for all inquiries, exchanges, and issues directly related to patient treatment.
• Provide clinical meetings and information to patients, physicians, and insurance plans as necessary.
• Perform other work related to the job responsibilities in this record as assigned by management.
• Adhere to rules and procedures for all job responsibilities to meet objectives. Comply with organizational strategies and techniques, including all HIPAA rules/guidelines.
• Ensure compliance with government, state, and local pharmacy regulations.

Essential Capabilities

• Current pharmacist license as granted by the relevant state licensing authority.
• Experience in promoting colleagues to research and resolve issues.
• Experience working with confidential information.
• Able to work non-standard hours, which may include nights, holidays, and weekends.
• Experience utilizing time management skills, such as prioritizing/coordinating and following details and meeting time constraints of multiple projects with varying completion dates.
• Experience creating ways to achieve objectives with minimal oversight, relying on oneself to complete targets and deciding when to accelerate issues.
• Experience providing customer support to internal and external clients, including meeting quality standards for services, and assessing customer satisfaction.
• Able to travel up to 10% of the ideal time for business purposes (within state and out of state).

Preferred Capabilities

• Ability to acquire other state pharmacy licenses if necessary.
• Knowledge of insurance plans.
• Knowledge of PC operating systems, including Radius, Commitment, and Plus.
• Essential level expertise in Microsoft Excel (e.g., opening a workbook, inserting a row, selecting font and size, formatting cells as currency, using copy, paste, and save capabilities, adjusting text, selecting cells, renaming a worksheet, inserting a section, selecting a chart style, inserting a worksheet, setting borders, selecting page orientation, using spell check or printing worksheets).
• Essential level expertise in Microsoft PowerPoint (e.g., inserting, reworking, storing, and deleting slides, navigating between slides, expanding outline level, adding, focusing, and altering text, changing views, inserting a table or a note, moving items, printing slide view or running a slide show).
• Essential level expertise in Microsoft Word (e.g., opening a document, cutting, sticking, and adjusting text, selecting font type and size, changing margins and paragraph width, formatting, inserting objects, pictures, and dates, using find and replace, fix, spell check, track changes, review sheet, and print capabilities).

About the Role

This is a full-time remote position, and you will be working from the comfort of your own home. As a Full Stack Customer Support Representative, you will be responsible for providing exceptional support to our patients, customers, and healthcare professionals. Your primary focus will be on driving patient engagement, improving healthcare outcomes, and ensuring seamless customer experiences.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

• Healthcare benefits, including medical, dental, and vision insurance.
• Prescription drug discounts.
• Employee assistance program (EAP) for confidential counseling and support services.
• Paid time off for holidays, vacations, and sick days.
• Retirement savings plans, such as 401(K) plans.
• Employee discounts on products and services sold in Walgreens stores.
• Professional development opportunities, including training programs, skills development initiatives, and career advancement opportunities.
• Wellness programs designed to promote employee health, including fitness challenges, health screenings, and wellness resources.
• Flexible scheduling options to meet different employee needs.

How to Apply

If you are passionate about delivering exceptional customer support and have a strong background in healthcare, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at Walgreens.