**Experienced Customer Service Representative – Delivering Exceptional Account Management and Client Support**

About AllianceOne

At AllianceOne, we pride ourselves on being a leading accounts receivable provider, dedicated to delivering innovative and effective collection and contact center solutions to our clients. As a subsidiary of Teleperformance, a global leader in contact center management, we offer our employees the opportunity to be part of a dynamic and growing organization with a rich history of success. Our commitment to excellence is reflected in our corporate values of integrity, respect, professionalism, innovation, and commitment, which guide our actions and decisions every day.

Join Our Team

We are currently seeking a talented and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional account management and client support to our customers, while upholding the highest standards of quality and service excellence.

Key Responsibilities

• Answer inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.
• Provide excellent customer service by quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs.
• Project patience, empathy, caring, and sincerity in voice tone and words, establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations.
• Communicate thoughts and information clearly and succinctly, and communicate unpleasant or negative information in a tactful manner.
• Consistently meet established productivity, schedule adherence, and quality standards.
• Be flexible, adjust quickly, and react positively to change, demonstrating the ability to build and maintain productive working relationships with others and contribute as an effective team member.
• Participate in special projects as required.

Essential Qualifications

• Prior customer service experience, preferably in a high-volume call center environment.
• Professional verbal and written communication skills.
• Outstanding attendance and work ethic.
• Strong ability to navigate multiple systems while speaking with customers.
• Self-motivation, problem-solving skills, and critical thinking.
• Good typing and keyboarding skills (a test will be given).
• Ability and openness to work professionally with a diverse customer base.
• Works well in a team setting.

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment.
• Knowledge of accounts receivable and collection procedures.
• Ability to work in a 24/7 environment, including weekends and holidays.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. You will also need to be highly organized, with strong time management and problem-solving skills. Additionally, you will need to be flexible and adaptable, with the ability to adjust quickly to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At AllianceOne, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, coaching, and mentoring. We also provide opportunities for career advancement, with a clear path for progression and professional growth.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We are committed to creating a positive and inclusive work culture, where employees feel valued, respected, and supported. We offer a range of benefits and perks, including health insurance, paid time off, and opportunities for professional development.

Compensation, Perks, and Benefits

We offer a competitive salary of $18.00 per hour, with opportunities for overtime and bonuses. We also provide a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development. Additionally, we offer a range of perks and benefits, including a generous paid time off package, optional daily pay, and an employee assistance program.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

AllianceOne is an equal opportunity employer, committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. We welcome applications from diverse candidates and are committed to creating a positive and inclusive work culture.

Join Our Team Today!

Don't miss out on this exciting opportunity to join our team and contribute to our mission of delivering exceptional account management and client support. Apply now and take the first step towards a rewarding and challenging career with AllianceOne!