Experienced Contact Center Representative for Guided Solutions - Immediate Hiring for Remote Position with Competitive Salary and Benefits

Join Regions, a Leading Financial Institution, and Build a Rewarding Career in Our Guided Solutions Contact Center

At Regions, we believe in creating a workplace where every individual can thrive and grow. We're committed to fostering an inclusive environment that values diversity and promotes a culture of excellence. If you're a results-driven professional with a passion for delivering exceptional customer service, we invite you to explore this exciting opportunity to join our Guided Solutions Contact Center team as a Contact Center Product and Servicing Specialist.

About Us

Regions is a leading financial institution with a rich history and a strong presence in the southeastern United States. We're dedicated to providing our customers with a wide range of financial products and services, and we're committed to making a positive impact in the communities we serve. As a Regions associate, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth.

Job Overview

As a Contact Center Product and Servicing Specialist, you'll play a critical role in strengthening existing customer relationships by conducting needs-based conversations on a variety of financial products and services. You'll work closely with customers to identify their needs, provide guidance and education, and resolve issues in a timely and professional manner.

Primary Responsibilities

• Achieve Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services, including all loan and deposit products.
• Field inbound phone calls from Regions' customers with a high potential to pursue further transactions.
• Take ownership of customer issues and work proactively with the customer for resolution.
• Refer customers to an internal team of experts when complex financial goals and needs are recognized.
• Work with either close supervision or under clearly defined procedures.

Requirements

To be considered for this role, you'll need to meet the following requirements:

• High School Diploma or GED.
• If working from a remote location, you'll need to meet the following technical specifications:
  • Download speed of at least 50 megabits per second (Mbps).
  • Upload speed of at least 5 megabits per second (Mbps).
  • Must test on speedtest.net to confirm download speed or provide documentation from provider.
  • Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders are not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Experience in customer service and/or sales.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Ability to manage multiple priorities simultaneously.
• Ability to work in a team environment when applicable.
• Ability to work under direct guidance.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.).
• Strong verbal, written communication, and organizational skills.
• Strong work ethic and self-motivation.

What We Offer

At Regions, we're committed to providing our associates with a comprehensive benefits package and opportunities for career growth and development. Here are just a few of the benefits you can expect:

• Competitive salary and incentive pay plans.
• Paid Vacation/Sick Time.
• 401K with Company Match.
• Medical, Dental, and Vision Benefits.
• Disability Benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life Insurance.
• Parental Leave.
• Employee Assistance Program.
• Associate Volunteer Program.

Training and Work Schedule

As a Contact Center Product and Servicing Specialist, you'll be required to complete an onsite training program for 90 days, after which you'll have the option to work remotely if you're in good standing and meet minimum production standards. The training schedule will be Monday-Friday, 8:00am-5:00pm CST.

After completing training, your work schedule will be as follows:

• 4 days Monday-Friday, 8:00am-5:00pm CST.
• Every Saturday, 8:00am-5:00pm CST.
• 1 day off during the week (Tuesday, Wednesday, or Thursday).
• Off every Sunday.

Please note that you must be within a 35-mile driving radius of Hoover, AL to be considered for this role.

Career Growth and Development

At Regions, we're committed to helping our associates grow and develop in their careers. As a Contact Center Product and Servicing Specialist, you'll have opportunities to advance to senior roles or transition to other areas of the company. We'll provide you with the training and support you need to succeed, and we'll help you develop the skills and competencies required to achieve your career goals.

Our Culture

At Regions, we're passionate about creating an inclusive environment that promotes and values diversity. We believe in fostering a culture of excellence, where every individual can thrive and grow. We're committed to making a positive impact in the communities we serve, and we're dedicated to providing our customers with exceptional service and support.

Why Join Regions?

If you're a results-driven professional with a passion for delivering exceptional customer service, we invite you to join our team at Regions. Here are just a few reasons why you should consider this opportunity:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Inclusive and diverse work environment.
• Comprehensive training and support.
• Flexible work arrangements.

Ready to Apply?

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

We're excited to hear from you and explore how you can contribute to our team!